Jr. Onboarding specialist (APAC/EMEA)

Neara; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Neara is seeking a Jr. Onboarding Specialist for APAC/EMEA to manage end-to-end onboarding operations from Pune, India, on-site.

You will automate member chasers, verify documents, coordinate with CSM/IM, payroll, and legal teams to ensure timely activation and contract execution. Daily duties include standing up with regional teams, handling offboarding workflows, and ensuring smooth client onboarding while meeting SLAs.

Qualifications

• Experience coordinating onboarding end-to-end across multiple teams.
• Ability to guide members through onboarding steps and explain processes.
• Excellent communication and responsiveness to client queries.
• Knowledge of document verification and payroll readiness is a plus.

Responsibilities

• Automated member chasers for countries with online contracts for onboarding completion.
• ZD chasers for members for offline contract countries, countries with pre-registration and countries with biweekly and semi monthly payments.
• Calls to member for guiding on onboarding process and have working sessions if required.
• CREDAS verification for new clients’ EOR members.
• Verification of member’s documents.
• Coordination with CSM/IM for deposit not cleared cases to have the deposit on time.
• Escalating cases of rigid members where member is not submitting documents on time.
• Ensure member is activated on or before start date.
• End to end partner management till we obtain fully executed contract.
• End to end member coordination to obtain all necessary documents and to have member updated on progress of the case.
• Coordination with CSM/IM for passing on necessary information to client and also to have contract approved.
• Coordination with CSM/IM for deposit not cleared cases to have the deposit on time.
• Coordination with Partner Management Team in case of escalations against the partner where SLAs are not met.
• Confirming with partner about member’s payroll readiness and accordingly activating the member in Ops Platform.
• Daily update of respective eligible cases in the Onboarding Tracker to track case progress and where attention is required.
• Attending daily region standups to talk about the blockers and solutions with the Manager.
• Attending the ZD auto assigned offboarding ticket and ensuring timely verification of the offboarding case in Ops.
• Coordination with Member Experience Team and CSM team in case of any additional member or client coordination.
• Post verification notify the payroll POC for FnF calculation.
• In case of Termination cases close coordination with legal team to verify the case in the correct time.
• Work with the Implementation, CSM, Product, Finance, Partners, address day-to-day issues and challenges.
• Escalate any red alerts or critical situations to the IM/CSM & Ops Manager.
• Respond to client emails /ZD queries within 2 hours during working hours.
• Acknowledge and reply to Slack queries within 1 hour.
• Respond to Sales 101 queries (prospect/client questions) within 30 min.

Skills

Communication

Onboarding

Coordination

Stakeholder management

Job description

Jr. Onboarding Specialist (APAC/EMEA)

Job type: Full Time · Department: Onboarding · Work type: On-Site

Location: Pune, Maharashtra, India

Responsibilities

• Automated member chasers for countries with online contracts for onboarding completion
• ZD chasers for members for offline contract countries, countries with pre-registration and countries with biweekly and semi monthly payments
• Calls to member for guiding on onboarding process and have working sessions if required
• CREDAS verification for new clients’ EOR members
• Verification of member’s documents
• Coordination with CSM/IM for deposit not cleared cases to have the deposit on time
• Escalating cases of rigid members where member is not submitting documents on time
• Ensure member is activated on or before start date
• End to end partner management till we obtain fully executed contract
• End to end member coordination to obtain all necessary documents and to have member updated on progress of the case
• Coordination with CSM/IM for passing on necessary information to client and also to have contract approved
• Coordination with CSM/IM for deposit not cleared cases to have the deposit on time
• Coordination with Partner Management Team in case of escalations against the partner where SLAs are not met
• Confirming with partner about member’s payroll readiness and accordingly activating the member in Ops Platform
• Daily update of respective eligible cases in the Onboarding Tracker to track case progress and where attention is required
• Attending daily region standups to talk about the blockers and solutions with the Manager
• Attending the ZD auto assigned offboarding ticket and ensuring timely verification of the offboarding case in Ops
• Coordination with Member Experience Team and CSM team in case of any additional member or client coordination
• Post verification notify the payroll POC for FnF calculation
• In case of Termination cases close coordination with legal team to verify the case in the correct time
• Work with the Implementation, CSM, Product, Finance, Partners, address day-to-day issues and challenges
• Escalate any red alerts or critical situations to the IM/CSM & Ops Manager
• Respond to client emails /ZD queries within 2 hours during working hours
• Acknowledge and reply to Slack queries within 1 hour
• Respond to Sales 101 queries (prospect/client questions) within 30 min