Jr Executive / Executive - IT Application Support

Rentokil Initial; Mumbai; On-site; INR 350,000 - 480,000; Full time

Job summary

Rentokil Initial is seeking a Jr Executive / Executive - Application Support in Mumbai (Goregaon W). Fresh graduates with BSC.IT or relevant experience may apply. The role requires basic SQL/MySQL knowledge, analytical thinking, and good communication to support internal applications.

You will join a multi-functional team, resolve branch queries, analyze processes, and ensure tasks meet SLA while progressing with self-learning and collaboration across teams.

Qualifications

• BSC.IT or graduate with relevant IT experience.
• Freshers welcome for IT Application Support.
• Must have SQL and MySQL knowledge.
• Strong communication and teamwork skills.

Responsibilities

• Resolve queries raised by branches within timelines.
• Analyze business processes and requirements.
• Create and maintain process documentation.
• Conduct unit testing and troubleshooting.
• Provide support to in-house applications and ensure SLA.

Skills

SQL

Troubleshooting

Analytical thinking

Education

BSC-IT / Computer Science graduate

Tools

Excel

Google Sheets

MySQL

SQL

Job description

Jr Executive / Executive - Application Support

Location - Goregaon W

Qualification - BSC.IT or Any graduate with Relevant Experience

Experience - Freshers Willing to work in IT Application Support

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Analyst - Business Operations is responsible for working within the Application support team to ensure the issues reported to him are resolved within the time specified. The successful candidate will demonstrate accountability, flexibility and adaptability to handle multiple and changing priorities and be able to successfully collaborate with other teams and stakeholders.

The person will report to the Manager - Application Support. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• Should be able to resolve the queries raised by the branches.
• Analyze business processes and requirements
• Create and maintain process documentation
• Conduct unit testing and troubleshooting

KEY DELIVERABLES

• Troubleshooting issues and providing solutions within the timeline
• Providing support to the in-house applications
• Should be a very strong team player
• Enhancing knowledge with self-learning abilities
• Should be able to maintain SLA

CORE COMPETENCIES

• Should have basic SQL knowledge
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to think logically and troubleshoot issues
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams

EDUCATIONAL / OTHER REQUIREMENTS

• Graduate Degree in Computer Science, Information Technology, BSC-IT
• Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google sheets
• Must have SQL, MySQL knowledge
• 1 Year working experience