Jr Customer support Executive

Techno Controls; Ognaj; On-site; INR 320,000 - 420,000; Full time

Job summary

Techno Controls in Gujarat, India is seeking a driven customer support executive to handle inquiries, orders, and follow-ups, ensuring timely and accurate service to clients.

The role requires a BE/B.Tech in Electrical, Mechanical, or Instrumentation, 1–2 years of experience, strong communication, and proficiency in MS Office and ERP systems. A proactive, team-oriented attitude is essential.

Qualifications

• BE/B.Tech in Electrical/Mechanical/Instrumentation.
• 1–2 years experience in customer support or similar role.
• Excellent communication skills (verbal and written).
• Strong knowledge of MS Office applications (Word, Excel, PowerPoint).
• Basic knowledge of ERP systems and ability to work with company databases.
• Good organizational and problem-solving abilities.
• Customer-friendly, positive attitude with a willingness to learn.
• Ability to handle customer concerns professionally and patiently.
• Team-oriented and proactive approach.

Responsibilities

• Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
• Understand and resolve customer issues promptly with a professional and customer-friendly approach.
• Maintain accurate records of customer interactions and resolutions.
• Process sales orders accurately and on time.
• Communicate proactively with clients about any delays, changes, or issues.
• Maintain, file, and organize essential Purchase order documents.
• Maintain & Provide order related documents to customers and internal team.
• Provide basic product guidance, updates, and support to customers.
• Collect customer feedback to help improve service quality.
• Coordinate with internal teams to ensure timely follow-up and issue resolution.

Skills

Communication skills

MS Office

ERP knowledge

Organizational skills

Problem solving

Teamwork

Customer service

Verbal & written English

Education

BE/B.Tech in Electrical/Mechanical/Instrumentation

Tools

MS Office (Word/Excel/PowerPoint)

ERP systems

Company databases

Job description

Key Responsibilities

• Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
• Understand and resolve customer issues promptly with a professional and customer-friendly approach.
• Maintain accurate records of customer interactions and resolutions.
• Process sales orders accurately and on time.
• Communicate proactively with clients about any delays, changes, or issues.
• Maintain, file, and organize essential Purchase order documents.
• Maintain & Provide order related documents to customers and internal team.
• Provide basic product guidance, updates, and support to customers.
• Collect customer feedback to help improve service quality.
• Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills

• B.E/ B.Tech-Electrical/Mechanical/Instrumentation
• 1-2 years of experience in customer support or a similar role.
• Excellent communication skills (verbal and written).
• Strong knowledge of MS Office applications (Word, Excel, PowerPoint).
• Basic knowledge of ERP systems and ability to work with company databases.
• Good organizational and problem-solving abilities.
• Customer-friendly, positive attitude with a willingness to learn.
• Ability to handle customer concerns professionally and patiently.
• Team-oriented and proactive approach.

Preferred Candidate Profile

1 preference will be given to non local female candidates