Jr Customer Service Executive - Global Customer Service Operations

Tata Communications Limited; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Tata Communications Limited in Hyderabad, India, is seeking an operational role to manage customer queries and ensure quality outcomes. The role involves taking ownership of issues, diagnosing and resolving system or application problems, and escalating where needed to meet SLA targets.

Ideal candidates are graduates with 0-4 years of experience and hold or are pursuing CCNA Routing Switching. This position focuses on delivering reliable customer support and operational excellence in a dynamic

Qualifications

• Graduate with 0-4 years of experience.
• CCNA Routing Switching certification or knowledge.

Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure SLA are achieved and work proactively to maintain the same.

Education

CCNA Routing Switching

Job description

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications Experience

• Graduate with 0-4 years of experience

Other Knowledge Skills

• CCNA Routing Switching

Key Responsibilities

1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
4. Ensure SLA are achieved and work proactively to maintain the same.