Jira Administrator / Chennai/ Work from office / Immediate joinner

Mount Talent Consulting; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Mount Talent Consulting in India seeks an experienced Jira Administrator to manage and optimize Jira environments supporting Agile delivery, DevOps, and enterprise collaboration.

You will configure workflows, integrate with Confluence, Bitbucket, and other tools, provide end-user training, and implement automation to improve project planning, tracking, and reporting.

Qualifications

• Bachelor's degree or higher in CS/IT/Engineering.
• 5–8 years of Jira Administration/Atlassian experience.
• Strong hands-on Jira Admin experience across Jira Software and Jira Service Management.
• Experience configuring workflows, schemes, permissions, screens, and dashboards.
• Familiarity with Agile/ITSM methodologies.

Responsibilities

• Administer and maintain Jira Software, Jira Service Management, and related Atlassian apps.
• Configure projects, workflows, issue types, screens, permission schemes, and security controls.
• Design and optimize Jira workflows for Agile, Scrum, Kanban, DevOps, ITSM.
• Create and maintain custom fields, dashboards, filters, reports, and automation rules.
• Manage user provisioning, roles, groups, and access controls.
• Support Jira integrations with Confluence, Bitbucket, GitHub, Azure DevOps, Jenkins, ServiceNow, etc.
• Develop and maintain workflow automation using Jira Automation and scripting tools.
• Configure and maintain Jira Service Management projects, SLAs, queues, and service catalogs.
• Monitor platform performance and proactively resolve issues.
• Support Agile teams in sprint planning, backlog management, and reporting.
• Implement governance standards and best practices across Jira environments.
• Support upgrades, migrations, and plugin evaluations.

Skills

Jira Admin

Agile ITSM

Stakeholder Mgmt

Documentation

Scripting Groovy

Education

Bachelor's degree in CS/IT/Engineering

Tools

Confluence

Bitbucket

Jira Service Management

Jira Software

REST APIs

Job description

Purpose

• Manage, administer, and optimize the Atlassian Jira platform to support Agile delivery, project management, DevOps, and enterprise collaboration initiatives.
• Ensure Jira environments are secure, scalable, reliable, and aligned with organizational governance standards and business requirements.
• Provide administration, configuration, user support, workflow automation, reporting, and integration services for Jira and associated Atlassian tools.
• Enable project teams to effectively leverage Jira for project planning, tracking, release management, and operational excellence.

Key Responsibilities

• Administer and maintain Jira Software, Jira Service Management, and related Atlassian applications.
• Configure and manage projects, workflows, issue types, screens, permission schemes, notification schemes, and security controls.
• Design and optimize Jira workflows to support Agile, Scrum, Kanban, DevOps, and ITSM processes.
• Create and maintain custom fields, dashboards, filters, reports, and automation rules.
• Manage user provisioning, role assignments, group administration, and access controls.
• Support Jira integrations with Confluence, Bitbucket, GitHub, Azure DevOps, Jenkins, ServiceNow, and other enterprise platforms.
• Develop and maintain workflow automation using Jira Automation and scripting tools.
• Configure and maintain Jira Service Management projects, SLAs, queues, and service catalogs.
• Monitor platform performance and proactively resolve issues.
• Support Agile teams in sprint planning, backlog management, release tracking, and reporting.
• Implement governance standards and best practices across Jira environments.
• Support Jira upgrades, migrations, plugin evaluations, testing, and deployment activities.
• Develop documentation, knowledge articles, and training materials.
• Conduct end-user training and provide ongoing support.

Technical Requirements

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5-8 years of experience in Jira Administration, Atlassian Administration, or related roles.
• Strong hands-on experience administering Jira Software and Jira Service Management.
• Experience configuring workflows, issue types, schemes, permissions, screens, custom fields, automation rules, dashboards, and reports.
• Strong understanding of Agile, Scrum, Kanban, DevOps, and ITSM methodologies.
• Knowledge of Jira Software, Jira Service Management, Confluence, Bitbucket, and Atlassian Access.
• Experience integrating Jira with CI/CD, DevOps, testing, and enterprise applications.
• Familiarity with REST APIs, webhooks, and integration mechanisms.
• Experience with ScriptRunner, Groovy, or equivalent scripting tools is an added advantage.
• Understanding of user access management and security best practices.
• Experience supporting Cloud and/or Data Center Jira environments.
• Knowledge of reporting, dashboard creation, and project metrics analysis.
• Atlassian certifications will be an added advantage.

Desired Personal Qualities and Behavior

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and customer service orientation.
• Strong verbal and written communication skills.
• Ability to translate business requirements into Jira solutions.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities and support diverse user groups.
• Attention to detail and commitment to quality.
• Positive attitude and commitment to continuous improvement