Jio Center Manager

Jio; Attingal; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Jio Center Manager (JCM) at Jio is responsible for leading overall business performance, operations and customer experience at a high-impact Jio Center in India. The role drives sales, ensures seamless operations, strengthens partner productivity and leads multi-functional teams to deliver superior customer outcomes.

You will oversee daily operations, manage budgets, and work with channel partners to optimize throughput.

Qualifications

• 10–14 years of experience in telecom, operations, sales or service leadership.
• Strong P&L understanding with the ability to manage budgets & commercial controls.
• Solid project management and execution capability.
• Excellent team management, influencing & problem-solving skills.
• Ability to work cross-functionally and manage external stakeholders.
• Execution-focused, customer-centric and highly accountable leader.

Responsibilities

• Deliver overall sales, revenue & customer acquisition targets for the Jio Center.
• Oversee smooth daily operations, administration & service delivery.
• Optimize productivity, resources, and cost efficiency of the center.
• Ensure compliance with statutory, regulatory & commercial guidelines.
• Manage permissions/approvals required for local projects & deployments.
• Build strong relationships with channel partners to enhance throughput.
• Drive customer retention, manage escalations & improve NPS.
• Lead, coach & motivate cross-functional sales, service & support teams.

Skills

Sales leadership

Team management

P&L management

Cross-functional leadership

Budget control

Job description

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You’ll Do

1. Deliver overall sales, revenue & customer acquisition targets for the Jio Center
2. Oversee smooth daily operations, administration & service delivery
3. Optimize productivity, resources, and cost efficiency of the center
4. Ensure compliance with statutory, regulatory & commercial guidelines
5. Manage permissions/approvals required for local projects & deployments
6. Build strong relationships with channel partners to enhance throughput
7. Drive customer retention, manage escalations & improve NPS
8. Lead, coach & motivate cross-functional sales, service & support teams

What We’re Looking For

1. 10–14 years of experience in telecom, operations, sales or service leadership
2. Strong P&L understanding with the ability to manage budgets & commercial controls
3. Solid project management and execution capability
4. Excellent team management, influencing & problem-solving skills
5. Ability to work cross-functionally and manage external stakeholders
6. Execution-focused, customer-centric, and highly accountable leader