Jio Center Manager

Jio; Thiruvananthapuram; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jio Center Manager (JCM) role in Thiruvananthapuram oversees overall business performance, operations, and customer experience for a high-impact Jio Center. You will drive sales, ensure seamless operations, and lead multi-functional teams to deliver superior customer outcomes.

We seek a leader with 10–14 years in telecom or related fields, strong P&L acumen, and proven project management. You will manage budgets, collaborate with channel partners, and coach diverse teams to achieve ambitious

Qualifications

• 10-14 years of experience in telecom, operations, sales or service leadership.
• Strong P&L understanding with the ability to manage budgets & commercial controls.
• Solid project management and execution capability.
• Excellent team management, influencing & problem-solving skills.

Responsibilities

• Deliver overall sales, revenue & customer acquisition targets for the Jio Center.
• Oversee smooth daily operations, administration & service delivery.
• Optimize productivity, resources, and cost efficiency of the center.
• Ensure compliance with statutory, regulatory & commercial guidelines.
• Manage permissions/approvals required for local projects & deployments.
• Build strong relationships with channel partners to enhance throughput.
• Lead, coach & motivate cross-functional sales, service & support teams.

Skills

Team management

P&L management

Project management

Cross-functional leadership

Stakeholder management

Job description

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.

What You'll Do

• Deliver overall sales, revenue & customer acquisition targets for the Jio Center
• Oversee smooth daily operations, administration & service delivery
• Optimize productivity, resources, and cost efficiency of the center
• Ensure compliance with statutory, regulatory & commercial guidelines
• Manage permissions/approvals required for local projects & deployments
• Build strong relationships with channel partners to enhance throughput
• Lead, coach & motivate cross-functional sales, service & support teams

What We're Looking For

• 10-14 years of experience in telecom, operations, sales or service leadership
• Strong P&L understanding with the ability to manage budgets & commercial controls
• Solid project management and execution capability
• Excellent team management, influencing & problem-solving skills
• Ability to work cross-functionally and manage external stakeholders
• Execution-focused, customer-centric, and highly accountable leader