Jewellery Sales Executive

Meeravi Hr Solutions; Mumbai City; On-site; INR 300,000 - 540,000; Full time

Job summary

Meeravi Hr Solutions is seeking a client-facing sales professional for its Mumbai showroom and online channels. You will respond to inquiries via WhatsApp, Instagram, email and calls, guiding prospects and converting them into sales both in-store and virtually.

The role emphasizes understanding customer needs, presenting craftsmanship and value, and managing the full order journey from placement to post-purchase follow-up.

Qualifications

• 1–3 years of experience in sales or client-servicing with a customer-first mindset.
• Luxury retail or jewellery experience is a plus but not required.
• Strong customer-focused attitude and willingness to learn.
• Excellent verbal and written communication.
• Outgoing, client-facing personality providing premium service.
• Well organised with timely follow-through on details.
• Comfortable with WhatsApp Business, social media messaging, spreadsheets or a basic CRM.

Responsibilities

• Respond to customer inquiries on WhatsApp, Instagram DMs, email and calls and convert them into sales in-store or online.
• Communicate features, craftsmanship and value based on customer preferences and budgets.
• Oversee the full order journey from placement to delivery and post-purchase follow-up.
• Proactively follow up with prospects and share updates with the Founder.
• Ideate and help execute promotional activity and collection launches on social media.
• Assist with showroom operations like visual merchandising.

Skills

Relationship-building

Communication

Customer service

WhatsApp Business

Social media messaging

CRM

Organisation

Tools

CRM software

Job description

About the role

You will be the face of the brand for its customers. You will handle inquiries, host in-store appointments, and look after each order from the moment it is placed through to follow-up. We want someone with excellent relationship-building skills, who will listen actively, understand customer needs, and provide respectful, personalised assistance

Key responsibilities

• Respond to customer inquiries on WhatsApp, Instagram DMs, email and calls, and turn them into sales both in-store and virtually.
• Understand customer preferences, requirements and budgets, and communicate features, craftsmanship and value of suitable pieces.
• Oversee the full order journey: order placement, updates, delivery and post-purchase follow-up
• Follow-up proactively with prospects, maintaining a record of customer interactions to share updates with the Founder.
• Ideate and help execute promotional activity, such as festive and seasonal offers and collection launches on social media.
• Assist with day-to-day showroom operations such as visual merchandising.

Who we are looking for

• 1-3 years of experience in sales or client-servicing roles with a customer-first mindset (no pushy sales types).
• Prior luxury retail or jewellery sales experience is an advantage, but not mandatory.
• A strong customer-focused attitude and willingness to learn are essential.
• Excellent verbal and written communication.
• An outgoing, client-facing personality that can consistently deliver a premium customer experience.
• Well organised and punctual with and good follow-through on details and timelines.
• Comfortable with WhatsApp Business, social media messaging, spreadsheets or a basic CRM