Jewellery sales executive

The Gem Palace; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

The Gem Palace in Mumbai is a prestigious jewellery house seeking a Jewellery Sales Executive for our on-site showroom. You will greet customers, present heirloom and contemporary pieces, explain craftsmanship, and guide buyers through selection and purchase decisions.

You will handle transactions, issue invoices, manage records, and ensure displays are visually appealing. The role requires strong English communication, knowledge of jewelry, and flexibility to work weekends or holidays in a

Qualifications

• Minimum high school diploma or equivalent.
• Excellent customer service and communication in English.
• Willingness to work weekends/holidays.
• Knowledge of jewelry and luxury retail is preferred.

Responsibilities

• Greet and assist customers in showroom.
• Present jewelry collections and explain features.
• Guide buyers through selection and purchase.
• Handle transactions, issue invoices, and payments.
• Maintain accurate customer records and displays.
• Coordinate with design and operations teams on orders and repairs.
• Build long-term customer relationships and follow up on inquiries.
• Support events or trunk shows as needed.

Skills

Customer service

Sales upselling

Jewelry knowledge

English communication

POS software

Interpersonal skills

Flexible hours

Appearance & reliability

Education

High school diploma

Gemology certification

Retail/Business degree

Tools

POS systems

Inventory software

Job description

Company Description

The Gem Palace is one of India’s iconic jewelry houses, with roots dating back to the 1700s. Run by the Kasliwal family, it is renowned for creating heirloom pieces for royalty, celebrities, and discerning clients worldwide. The brand serves both traditional and contemporary jewelry buyers, offering unique designs and high-quality craftsmanship. The Gem Palace connects with customers online and through international locations in India, Turkey, and the United States, providing a global luxury retail experience.

Role Description

This is a full-time, on-site Jewellery Sales Executive role based in Mumbai. The Jewellery Sales Executive will greet and assist customers in the showroom, present jewelry collections, explain product features and craftsmanship, and guide buyers through selection and purchase decisions. The role involves managing sales transactions, issuing invoices, handling payments, and maintaining accurate customer records. The executive will ensure displays are organized and visually appealing, support inventory checks, and coordinate with the design and operations teams on customer orders and repairs. Additional responsibilities include building long-term customer relationships, following up on inquiries, and supporting promotional events or trunk shows as needed.

Qualifications

• Strong customer service, client relationship management, and interpersonal skills.
• Sales, upselling, and negotiation abilities in a luxury or high-value retail environment.
• Knowledge of jewelry, gemstones, and precious metals, with an eye for design and detail.
• Effective verbal and written communication skills in English; additional local languages are an advantage.
• Basic math and point-of-sale (POS) skills, with comfort using retail or inventory software.
• Professional appearance, reliability, and the ability to work flexible hours, including weekends and holidays.
• Prior experience in jewelry, luxury retail, or high-end customer-facing roles is preferred.
• Minimum of a high school diploma; a degree or certification in retail, business, or gemology is beneficial.