Java Production Support - Hyderabad - BV

V2 Solutions; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

V2 Solutions is seeking a capable professional to provide L1/L2 production support for business-critical applications. You will monitor health and interfaces, respond to alerts within SLAs, and perform detailed incident triage with cross-team collaboration for permanent fixes.

You will manage incident, problem, and change lifecycles per ITIL, execute runbooks for deployments, and help drive stability through trend analysis and process improvements.

Qualifications

• Candidates should hold relevant engineering or science degrees as listed.
• Experience in end-to-end L1/L2 production support and ITIL-based processes.
• Familiarity with monitoring tools and incident/change management practices.

Responsibilities

• Provide end-to-end L1/L2 production support for critical apps.
• Monitor health, jobs, and interfaces; respond to alerts within SLAs.
• Triage incidents, assess impact, and collaborate with teams for fixes.
• Manage incident, problem, and change lifecycles following ITIL.
• Follow SOPs, runbooks, and deployment checklists for releases.
• Identify trends and suggest improvements for stability and UX.
• Coordinate during major incidents and releases with updates to stakeholders.
• Maintain up-to-date docs, knowledge bases, and support guides.
• Support non-production environments with smoke checks after changes.
• Participate in shift-based support and on-call rotations.

Skills

L1/L2 production support

Monitoring tools

Incident management

ITIL

SDLC

Agile methodologies

On-call support

Education

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Tools

Monitoring tools

ITIL tooling

Job description

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line Application Development and Maintenance Responsibilities

Key Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate