Java Production Support - Hyderabad

V2 Solutions; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

V2 Solutions in Hyderabad is seeking professionals to provide end-to-end L1/L2 production support for critical applications, ensuring high availability and performance. You will monitor health and interfaces, respond to incidents within SLAs, and collaborate with development and infrastructure teams for permanent fixes.

The role emphasizes incident triage, change management, and documentation, with involvement in on-call rotations to ensure 24x7 coverage.

Qualifications

• Knowledge of design principles and fundamentals of architecture.
• Understanding of performance engineering.
• Knowledge of quality processes and estimation techniques.
• Basic understanding of project domain.
• Ability to translate functional / nonfunctional requirements to systems requirements.
• Ability to design and code complex programs.
• Ability to write test cases and scenarios based on the specifications.
• Good understanding of SDLC and agile methodologies.
• Awareness of latest technologies and trends.
• Logical thinking and problem solving skills along with an ability to collaborate.

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Skills

Architecture principles

Performance engineering

Quality processes

SDLC & Agile

Requirements engineering

System design

Test case writing

Problem solving

Collaboration

Latest technologies

Education

MCA

MSc

MTech

BE

BCA

BSc

Job description

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line Application Development and Maintenance Responsibilities

Key Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate