.Net Production support- BV - Hyderabad

Infosys; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Infosys is seeking candidates for an application support role in Hyderabad. The position involves providing L1/L2 production support, monitoring application health, and collaborating with cross-functional teams to ensure high performance. Applicants should hold a relevant degree such as MCA or BTech and have a strong understanding of SDLC and ITIL practices. The role requires excellent problem-solving skills and the ability to document and communicate effectively. This position is crucial for maintaining application stability and user experience.

Qualifications

• Relevant degree in Computer Science or related field is preferred.
• Experience with application support in distributed systems.
• Knowledge of ITIL practices is advantageous.

Responsibilities

• Provide high availability and performance support for applications.
• Monitor application health and respond to service requests.
• Document findings and collaborate on fixes with teams.
• Execute procedures for maintenance, releases, and validations.
• Analyze recurring issues and propose improvements.
• Provide support during major incidents and releases.

Skills

End-to-end L1/L2 production support

Incident triage and root cause analysis

Collaboration with cross-functional teams

SDLC and agile methodologies

Design principles and architecture fundamentals

Problem-solving skills

Education

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Job description

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line

Application Development and Maintenance

Responsibilities

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate