Java Production Support - BV- Hyderabad

V2 Solutions; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced L1/L2 production support professional to ensure availability and performance of business-critical applications running on distributed technologies.

You will monitor health, respond to alerts within SLAs, manage ITIL-aligned incident and change lifecycles, contribute to runbooks, and collaborate with cross-functional teams to improve stability and user experience.

Qualifications

• Bachelor's or master’s degree in engineering or related field.
• Experience in L1/L2 production support for business-critical applications.
• Familiarity with ITIL incident, problem and change lifecycle.
• Understanding of SDLC and agile methodologies.
• Ability to write runbooks and technical documentation.
• Willingness to participate in shift-based, 24x7 on-call coverage.

Responsibilities

• Provide end-to-end L1/L2 production support for critical applications.
• Monitor health, jobs, and interfaces; respond to alerts within SLAs.
• Triage incidents, assess impact, and perform initial RCA with other teams.
• Manage incident, problem, and change lifecycle per ITIL; log tickets and communicate status.
• Execute SOPs, deployment checklists, and runbooks for releases and validations.
• Analyze recurring issues and propose preventive improvements for stability.
• Coordinate with cross-functional teams during major incidents and releases.
• Maintain up-to-date technical docs and knowledge base articles.
• Support non-production environments; perform smoke tests after deployments.
• Participate in shift-based support including on-call rotations for 24x7 coverage.

Skills

Production support

Incident management

ITIL

SLA management

SDLC & Agile

On-call rotations

Documentation

Runbooks

Change management

Monitoring

Education

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Job description

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc
Service Line

Application Development and Maintenance

Responsibilities

Key Responsibilities: • Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance. • Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs. • Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes. • Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure. • Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations. • Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience. • Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution. • Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing. • Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes. • Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities:

• Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems requirements • Ability to design and code complex programs • Ability to write test cases and scenarios based on the specifications • Good understanding of SDLC and agile methodologies • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate

Company Details

Infosys is a global leader in next-generation digital services and consulting.