Japanese Translator

VerbiQ; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility

Health insurance

Job summary

A leading consulting firm in Gurugram is seeking a Japanese language-proficient professional to join their Voice Customer Support team. The position involves managing inbound and outbound calls with Japanese-speaking customers, ensuring an excellent customer experience and timely resolution of queries. Candidates should have strong communication skills in both Japanese and English, and previous experience in voice customer support is preferred. Full-time position with 24/7 rotational shifts and comprehensive benefits.

Qualifications

• Japanese language proficiency (JLPT N2) is required.
• Experience in voice customer support or BPO/contact center preferred.
• Ability to work in 24/7 rotational shifts.
• Customer-focused mindset with good problem-solving skills.
• Basic computer proficiency and familiarity with CRM tools.

Responsibilities

• Handle voice-based support for Japanese-speaking clients.
• Respond to inquiries, complaints, and requests professionally.
• Provide accurate information while adhering to SLA.
• Document customer interactions clearly in internal systems
• Coordinate with internal teams for issue resolution when required
• Maintain high standards of customer satisfaction and compliance

Skills

Strong verbal communication in Japanese

Strong verbal communication in English

Customer-focused mindset

Problem-solving skills

CRM tools familiarity

Tools

CRM tools

Job description

Job Title

Voice Customer Experience – Japanese (N2)

Work Mode

On-site

Shift

24/7 Rotational Shifts

Job Summary

We are looking for a Japanese language–proficient (JLPT N2) professional to join our Voice Customer Support team in Gurugram. The role involves handling inbound/outbound voice interactions with Japanese-speaking customers, ensuring excellent customer experience and timely resolution of queries.

Key Responsibilities

• Handle voice-based customer support for Japanese-speaking clients
• Respond to customer inquiries, complaints, and service requests professionally
• Provide accurate information and solutions while adhering to SLA and quality standards
• Document customer interactions clearly in internal systems
• Coordinate with internal teams for issue resolution when required
• Maintain high standards of customer satisfaction and compliance

Required Skills & Qualifications

• Strong verbal communication skills in Japanese and English
• Experience in voice customer support / BPO / contact center preferred
• Ability to work in a 24/7 rotational shift environment
• Customer-focused mindset with good problem-solving skills
• Basic computer proficiency and familiarity with CRM tools

Preferred Experience

• 1–5 years of experience in international voice support
• Prior experience handling Japanese clients or processes
• Night shift allowance (as applicable)
• Cab facility (as per company policy)
• Health insurance and statutory benefits

Notice Period

Immediate to 30 days preferred

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Business Consulting and Services and IT Services and IT Consulting