TL/SME- Japanese Language

Placement Baba; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

A recruitment agency is seeking a Process Specialist in Pune, India. The candidate must have over a year of experience in Japanese language and effective communication skills. Responsibilities include managing customer calls, resolving issues, and researching information. The role is full-time and permanent, categorized under outsourcing/offshoring within the ITES/BPO sector.

Qualifications

• 1+ years of experience with Japanese language.
• Effectively communicate with customers in Japanese.
• Manage calls professionally with good communication skills.

Responsibilities

• Research required information using available resources.
• Accurately manage and resolve customer issues.
• Route calls to appropriate resource.

Skills

Japanese Language

Customer Service

Voice Process

Job description

Job Description

Process Specialist Candidate Specification: 1+ years of experience with Japanese language. Effectively communicate with customers to understand their needs and demands in Japanese language. Manage calls professionally, efficiently and with good Japanese and English communication skills. Research required information using available resources. Accurately manage and resolve customer issues. Route calls to appropriate resource. Adhere to standard operating procedures required by the process and organization.

Skills Required

• JAPANESE LANGUAGE
• CUSTOMER SERVICE
• VOICE PROCESS

Other Information

Job Code GO/JC/19734/2024

Recruiter Name Ramya

Role: TL/SME- Japanese Language

Industry Type: GCC

Functional Area: ITES/BPO/Customer Service

Employment Type: Full Time, Permanent

Role Category: Outsourcing/Offshoring