JAMF L1 Engineer

Micropoint Computers; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Micropoint Computers seeks a Jamf L1 Engineer to provide first-level support for macOS endpoint management within an enterprise environment. You will handle enrollment, policy monitoring, troubleshooting, compliance validation, and end-user support for Jamf-managed devices.

Responsibilities include Jamf administration, incident handling, compliance monitoring, and user onboarding. 1–3 years of macOS support experience and ServiceNow knowledge are desirable for this role.

Qualifications

• 1–3 years of experience supporting macOS environments.
• Good understanding of Jamf Pro administration.
• Familiarity with Apple Business Manager (ABM).
• Experience troubleshooting macOS devices.
• Customer-focused mindset and strong communication skills.
• Experience using ITSM platforms such as ServiceNow.

Responsibilities

• Jamf Administration: Monitor Jamf Pro console and daily operational activities; assist with macOS device enrollment and provisioning; verify deployment of applications, profiles, and configurations; monitor policy execution and remediation status.
• Incident & Service Request Handling: Handle Level 1 incidents and service requests; troubleshoot common macOS management issues; escalate complex issues to Jamf L2/L3; maintain ticket documentation.
• Compliance & Monitoring: Validate compliance status of managed Apple devices; monitor device inventory and management coverage; ensure devices communicate with Jamf infrastructure; assist with remediation of non-compliant endpoints.
• User Support: Provide support for macOS enrollment and onboarding; assist users with application deployment and configuration issues; support enterprise security and management agent installations.

Skills

macOS support

Jamf Pro administration

Apple Business Manager

macOS troubleshooting

communication

ITSM (ServiceNow)

Tools

Jamf Pro

ServiceNow

Job description

Jamf L1 Engineer

Position Summary

The Jamf L1 Engineer will provide first-level operational support for macOS endpoint management within the enterprise environment. The engineer will handle device enrollment, policy execution monitoring, troubleshooting, compliance validation, and end-user support related to Jamf-managed devices.

Key Responsibilities

Jamf Administration

• Monitor Jamf Pro console and daily operational activities.
• Assist with macOS device enrollment and provisioning processes.
• Verify successful deployment of applications, profiles, and configurations.
• Monitor policy execution and remediation status.

Incident & Service Request Handling

• Handle Level 1 incidents and service requests related to Jamf-managed devices.
• Troubleshoot common macOS management issues.
• Escalate complex issues to Jamf L2/L3 engineers when necessary.
• Maintain ticket documentation and operational records.

Compliance & Monitoring

• Validate compliance status of managed Apple devices.
• Monitor device inventory and management coverage.
• Ensure devices are actively communicating with Jamf infrastructure.
• Assist with remediation of non-compliant endpoints.

User Support

• Provide support for macOS enrollment and onboarding activities.
• Assist users with application deployment and configuration issues.
• Support enterprise security and management agent installations.

Required Qualifications

• 1-3 years of experience supporting macOS environments.
• Good understanding of Jamf Pro administration.
• Familiarity with Apple Business Manager (ABM).
• Experience troubleshooting macOS devices.
• Customer-focused mindset and strong communication skills.
• Experience using ITSM platforms such as ServiceNow.

Preferred Qualifications

• Jamf 100 or Jamf 170 certification.
• Experience with JamF and Mac management.
• Basic understanding of scripting (Bash or Shell).
• Experience supporting enterprise security agents on macOS.