ITSM Operations Support

Zensar Technologies; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zensar Technologies in Maharashtra, India seeks an experienced ServiceNow professional with 5+ years hands-on expertise to drive ITSM implementations covering Incident, Problem, Change, Request, and CMDB.

You will work with Service Catalog, Flow Designer, Integration Hub, and Automation, leveraging strong JavaScript and ServiceNow scripting skills to deliver scalable solutions.

Qualifications

• 5+ years of hands-on ServiceNow experience.
• Strong ITSM expertise across Incident, Problem, Change, Request, CMDB.
• Proficiency in ServiceNow scripting and workflow development.

Skills

ServiceNow

ITSM knowledge

JavaScript

ServiceNow scripting

Tools

Flow Designer

Integration Hub

Automation

Service Catalog

Business rules

Client scripts

Workflow development

Job description

Job Description 5+ years of hands‑on ServiceNow experience.

Job Description 5+ years of hands‑on ServiceNow experience. Strong expertise in ITSM modules (Incident, Problem, Change, Request, CMDB). Experience in Service Catalog, Flow Designer, Integration Hub, and Automation. Proficiency in JavaScript, ServiceNow scripting, business rules, client scripts, and workflow development.

About Us

At Zensar, we’re “experience‑led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well‑being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.