ITSE ServiceNow Solutions Engineer

McCormick India; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

McCormick India in Gurugram is seeking a senior ServiceNow ITSM Solution Engineer to bridge business needs with technical implementation. You will partner with stakeholders, product teams, and service organizations to design scalable ServiceNow solutions aligned with ITSM strategies.

The ideal candidate brings a consulting mindset, strong technical skills, and business acumen to gather requirements, architect tailored solutions, and deliver clear design documentation from concept through

Qualifications

• Bachelor's degree or equivalent in IT, engineering, or business.
• ITIL Foundation and ITSM Foundation certifications are required or highly preferred.
• ServiceNow CTA and CSA certifications are strongly preferred.
• 8+ years of experience in IT service management or ITSM-related roles.
• Experience implementing and delivering ServiceNow ITSM solutions in enterprise environments.

Responsibilities

• Convert business requirements into technical ServiceNow solutions including data models, workflows, integrations, and security.
• Ensure platform scalability, resilience, and compliance with security and regulatory requirements.
• Design and develop ServiceNow architectures aligned with IT strategies and SAFe Agile controls.
• Communicate with peers and management about issues, status, and next steps.
• Identify improvement areas to maintain operational value and drive transformation.

Skills

ServiceNow ITSM

SAFe Agile

ITIL

Solution design

Data modeling

Stakeholder communication

System architecture

Integrations

Problem solving

Education

Bachelor's degree in IT or business equivalent

ITIL Foundation

ITSM Foundation

Tools

ServiceNow CTA

ServiceNow CSA

Job description

Primary Purpose

We are seeking a highly skilled ServiceNow ITSM Solution Engineer to serve as a critical bridge between business needs and technical implementation. In this role, you will partner closely with stakeholders, product teams, and service organizations to understand complex business challenges and translate them into scalable, cost-effective ServiceNow solutions. This position plays a key role in shaping solution design, ensuring alignment with ITSM product strategies, and delivering measurable value through a customer-centric approach.

The ideal candidate brings a strong blend of consulting mindset, technical expertise, and business acumen-capable of gathering and prioritizing requirements, architecting tailored solutions, and producing clear, actionable design documentation. You will be responsible for guiding solution delivery from concept through implementation, ensuring alignment with enterprise architecture, ITIL best practices, and platform capabilities.

As a trusted advisor, the ServiceNow Solution Engineer will collaborate across cross-functional teams to drive successful project outcomes, optimize IT service workflows, and enable digital transformation. This role requires the ability to communicate complex technical concepts to non-technical stakeholders, while maintaining a focus on delivering intuitive, high-quality user experiences that enhance operational efficiency and long-term platform scalability.

PRIMARY DUTIES:

This position will collaborate with multiple internal teams to design integrations with interfacing processes, enabling automated capabilities with procurement, finance, and third parties.

Key Responsibilities

Convert business requirements into technical solutions - covering data models, workflows, integrations, and security.

Ensure platform scalability, resilience, and compliance with security and regulatory requirements.

Design and develop and engineer robust ServiceNow architectures aligned with business objectives and IT strategies while adhering to the product line model and SAFe Agile controls/process.

Communication with peers and upper management, as appropriate, relative to issues, problems, and general status

Leverage insights to advise on actionable areas for improvement or other actions to ensure operational value is maintained

Additional/Secondary Responsibilities

1. Contributing to the development and refinement of the ITSM product line roadmap, management policies and schedules as needed for future enhancements.
2. Engaging with internal and external resources to ensure clarification, changes, resolution, are addressed.
3. Resolve stakeholder related issues and escalated to manager or Director of Strategy and Value Optimization as appropriate.

Required Qualifications:

• Bachelor's degree in IT or business equivalent
• Technical Expertise: Strong background in software, hardware, or systems architecture.

Must have worked in similar environments within the last two years

• ITIL Foundation
• ITSM Foundation
• ServiceNow certifications CTA, CSA; other

• 8+ years of experience supporting development and management of IT services relative to similar roles.
• Demonstrated capabilities with ITSM, ITIL and SAFeAgile factory models.
• Demonstrated success in large scale capability development and deployment.
• Working knowledge of ITIL and ITSM principles
• Understanding of SAFe Agile methodologies and practices, specifically within ServiceNow SPM (Service Portfolio Management) in planning and execution.

• Ability to problem solve issues to resolution

• Experience working with people and teams across various functions and regions.
• Demonstrated ability to create innovative solutions and think outside the box to solve complex and analytical problems.
• Demonstrated verbal, written and interpersonal communication skills
• Highly flexible and adaptable to change