ITS Operations & Maintenance Specialist

Arcadis; Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Arcadis is seeking a Senior ITS Operations Maintenance Specialist to lead supervision and performance monitoring of the Contractor's operations, maintenance and training for the Chennai Traffic Information System, City Bus System and Traffic Management System. You will support the Client through independent review of system performance, maintenance compliance, and incident management.

Responsibilities include monitoring SLAs/KPIs, reviewing maintenance plans, training materials, and preparing

Qualifications

• Bachelor's degree in Civil, Electrical, Electronics, Systems or Traffic Engineering.
• Postgraduate qualification in Transportation Systems or ITS is preferred.
• Certifications such as PMP, PRINCE2 or ITIL are advantageous.

Responsibilities

• Supervise OM and training activities for ITS systems.
• Monitor contractor performance against SLAs and KPIs.
• Review maintenance activities and advise on corrective actions.
• Track system availability, incidents and backlog.
• Prepare OM performance and incident reports.
• Attend client meetings and present status and risks.

Education

Bachelor's degree in Civil Engineering, Electrical Engineering, Electronics Engineering, Systems Engineering or Traffic Engineering

Postgraduate qualification in Transportation Systems, Intelligent Transportation Systems, Traffic Engineering, Systems Engineering, Project Management or related

PMP, PRINCE2 or ITIL certification

Job description

The Senior ITS Operations Maintenance Specialist will lead the supervision and performance monitoring of the Contractor s operations, maintenance and training activities for the Chennai Traffic Information System, City Bus System and Traffic Management System. The role will support the Client through independent review of system performance, maintenance compliance, service levels, incidents, corrective actions, training and management reporting.

Role accountabilities

• Supervise the Contractor s OM and training activities for the Chennai Traffic Information System, City Bus System and Traffic Management System.
• Monitor Contractor performance and verify compliance with the Contract, approved OM manuals, maintenance schedules and applicable SLAs/KPIs.
• Review preventive, routine, corrective and emergency maintenance activities and recommend corrective actions for delays, repeated failures or non-compliance.
• Monitor system availability, uptime, incident response, restoration time, repeat failures and backlog of unresolved issues.
• Review major incident reports and Root Cause Analysis reports, and track corrective and preventive actions through closure.
• Review OM staffing, shift arrangements, escalation procedures, tools, spares, warranties, asset records and field-support arrangements.
• Participate in trial operations, operational-readiness reviews, acceptance-related activities and OM handover assessments, as required.
• Review and supervise training plans, training materials, SOPs and knowledge-transfer activities for Client personnel, operators and maintenance teams.
• Attend meetings with the Client and stakeholders and present OM status, risks, non-compliances, action plans and recommendations.
• Prepare or contribute to monthly, quarterly, SLA, incident, technical and OM performance reports.

Educational Qualification

• Mandatory: Bachelor s degree in Civil Engineering, Electrical Engineering, Electronics Engineering, Systems Engineering or Traffic Engineering, in line with the Consultant RFP.
• Preferred: Postgraduate qualification in Transportation Systems, Intelligent Transportation Systems, Traffic Engineering, Systems Engineering, Project Management or a related discipline.
• Relevant professional certification such as PMP, PRINCE2 or ITIL (will be an advantage).

Experience Requirements

• Minimum seven years of working experience in the field of Traffic Management.
• Minimum three years of working experience in an ITS-related centre.
• Minimum 12 years of overall professional experience, including at least eight years in ITS, traffic management, public transport ITS or smart-mobility assignments.
• Minimum five years of direct experience in ITS operations and maintenance, OM supervision or technical support management.
• Experience in at least three relevant ITS, Smart City, public transport, traffic-management or command-and-control projects.
• Demonstrated experience in Contractor/System Integrator management, SLA and KPI verification, incident management, preventive and corrective maintenance, operational readiness and acceptance support.
• Experience in Client-facing technical reviews, management reporting, training and knowledge transfer.

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