ITS Operations and Maintenance Specialist

Arcadis India Pvt Ltd; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Arcadis India Pvt Ltd in Chennai seeks a Senior ITS Operations & Maintenance Specialist. You will lead supervision of Contractor O&M and training for the Chennai Traffic Information System, City Bus System and Traffic Management System, ensuring performance and compliance with contract requirements.

You will review maintenance activities, monitor incidents, manage reporting, and coordinate with Client personnel, stakeholders and operations teams to ensure readiness and reliable service delivery.

Qualifications

• Bachelor’s degree in Civil/Electrical/Electronics/Systems or Traffic Engineering as per the RFP.
• Postgraduate qualification in Transportation Systems or related field preferred.
• Professional certifications such as PMP, PRINCE2 or ITIL are an advantage.

Responsibilities

• Supervise the Contractor’s O&M and training activities for ITS systems in Chennai.
• Monitor performance and verify compliance with Contract, SLAs and KPIs.
• Review preventive, routine, corrective and emergency maintenance actions.
• Monitor system availability, incident response, restoration time and backlogs.
• Review incident reports, root cause analyses and track actions to closure.
• Oversee O&M staffing, shift arrangements and asset records.
• Participate in operational readiness reviews and handover assessments.
• Review training plans, SOPs and knowledge-transfer activities for Client teams.
• Attend client meetings and present O&M status, risks and action plans.
• Prepare monthly/quarterly/SLA/incident performance reports.

Skills

Traffic management

ITS operations

Stakeholder engagement

Education

Bachelor's degree in Civil Engineering

Postgraduate qualification in Transportation Systems

PMP/PRINCE2/ITIL certification

Tools

PMP

PRINCE2

ITIL

Job description

ITS Operations & Maintenance Specialist – Chennai Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The Senior ITS Operations & Maintenance Specialist will lead the supervision and performance monitoring of the Contractor’s operations, maintenance and training activities for the Chennai Traffic Information System, City Bus System and Traffic Management System. The role will support the Client through independent review of system performance, maintenance compliance, service levels, incidents, corrective actions, training and management reporting.

Role accountabilities:

• Supervise the Contractor’s O&M and training activities for the Chennai Traffic Information System, City Bus System and Traffic Management System.
• Monitor Contractor performance and verify compliance with the Contract, approved O&M manuals, maintenance schedules and applicable SLAs/KPIs.
• Review preventive, routine, corrective and emergency maintenance activities and recommend corrective actions for delays, repeated failures or non-compliance.
• Monitor system availability, uptime, incident response, restoration time, repeat failures and backlog of unresolved issues.
• Review major incident reports and Root Cause Analysis reports, and track corrective and preventive actions through closure.
• Review O&M staffing, shift arrangements, escalation procedures, tools, spares, warranties, asset records and field-support arrangements.
• Participate in trial operations, operational-readiness reviews, acceptance-related activities and O&M handover assessments, as required.
• Review and supervise training plans, training materials, SOPs and knowledge-transfer activities for Client personnel, operators and maintenance teams.
• Attend meetings with the Client and stakeholders and present O&M status, risks, non-compliances, action plans and recommendations.
• Prepare or contribute to monthly, quarterly, SLA, incident, technical and O&M performance reports.

Qualifications & Experience:

• Educational Qualification Mandatory
• Bachelor’s degree in Civil Engineering, Electrical Engineering, Electronics Engineering, Systems Engineering or Traffic Engineering, in line with the Consultant RFP.
• Preferred
• Postgraduate qualification in Transportation Systems, Intelligent Transportation Systems, Traffic Engineering, Systems Engineering, Project Management or a related discipline.
• Relevant professional certification such as PMP, PRINCE2 or ITIL (will be an advantage)

Experience Requirements RFP Minimum Eligibility:

• Minimum seven years of working experience in the field of Traffic Management.
• Minimum three years of working experience in an ITS-related centre.

Enhanced Recruitment Criteria:

• Minimum 12 years of overall professional experience, including at least eight years in ITS, traffic management, public transport ITS or smart-mobility assignments.
• Minimum five years of direct experience in ITS operations and maintenance, O&M supervision or technical support management.
• Experience in at least three relevant ITS, Smart City, public transport, traffic-management or command-and-control projects.
• Demonstrated experience in Contractor/System Integrator management, SLA and KPI verification, incident management, preventive and corrective maintenance, operational readiness and acceptance support.
• Experience in Client-facing technical reviews, management reporting, training and knowledge transfer.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

Experience Level Mid Level