ITOM Discovery Implementation Specialist

HCLSoftware; Dadri; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

HCLSoftware is hiring an ITOM Discovery Specialist to support the implementation of ITOM Discovery solutions across enterprise environments. The role involves configuring discovery jobs, probes, and credentials, and collaborating with network, server, and cloud teams to enable comprehensive infrastructure and application discovery.

The ideal candidate has 4–12 years of IT infrastructure/ITOM experience, hands-on monitoring tool expertise, and strong analytical and client-facing skills.

Qualifications

• 4–12 years of experience in IT Infrastructure, IT Operations, Monitoring, or ITOM domains.
• Hands-on experience with enterprise monitoring tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, ManageEngine OpManager, Dynatrace, AppDynamics, Grafana, Prometheus.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, firewalls, VLANs, load balancers).
• Knowledge of infrastructure discovery technologies such as SNMP, SSH, WMI, WinRM, PowerShell, REST APIs, or agent-based discovery.
• Understanding of Windows, Linux, VMware, Hyper-V, storage, databases, and enterprise infrastructure.
• Strong communication and client-facing skills.

Responsibilities

• Support the implementation and configuration of ITOM Discovery solutions for infrastructure and application discovery.
• Configure and manage discovery jobs, probes, sensors, and credentials.
• Assist in infrastructure and application topology mapping.
• Work with network, server, virtualization, and cloud teams to enable discovery across enterprise environments.
• Conduct technical demonstrations, workshops, and customer discussions.
• Troubleshoot discovery issues and optimize discovery performance.
• Gather customer requirements and provide technical recommendations for discovery implementation.

Skills

Monitoring tools

Networking fundamentals

Discovery technologies

Windows/Linux/VMware

Communication skills

Tools

SolarWinds

Zabbix

Nagios

PRTG

SCOM

ManageEngine OpManager

Dynatrace

AppDynamics

Grafana

Prometheus

Job description

HCLSoftware, founded in 2019, is the software business division of HCLTech. We develop, market, and sell software products across various categories, including Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software

.We drive customer success through continuous product innovation, serving over 20,000 organizations, including many Fortune 100 and Fortune 500 companies. We are also a proud partner of Scuderia Ferrari

.As a fast-growing, $2B+ software business, we have an incredible global workforce of 8,000+ employees. Join us and make an impact from Day 1—this is an exciting time to be part of HCLSoftware as we expand, invest, and grow

We are looking for an ITOM Discovery Specialist to support the implementation of HCL BigFix Service Management – Discovery. This role is ideal for professionals with experience in IT infrastructure monitoring, network technologies, or IT operations who are interested in working on discovery and configuration management solutions.

Candidates with hands‑on experience in monitoring tools, networking concepts, or discovery technologies are encouraged to apply.

Key Responsibilities

• Support the implementation and configuration of ITOM Discovery solutions for infrastructure and application discovery.
• Configure and manage discovery jobs, probes, sensors, and credentials.
• Assist in infrastructure and application topology mapping.
• Work with network, server, virtualization, and cloud teams to enable discovery across enterprise environments.
• Conduct technical demonstrations, workshops, and customer discussions.
• Troubleshoot discovery issues and optimize discovery performance.
• Gather customer requirements and provide technical recommendations for discovery implementation.

Required Qualifications & Skills

• 4–12 years of experience in IT Infrastructure, IT Operations, Monitoring, or ITOM domains.
• Hands‑on experience with enterprise monitoring or infrastructure management tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, ManageEngine OpManager, Dynatrace, AppDynamics, LogicMonitor, Grafana, Prometheus, or similar platforms.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, firewalls, VLANs, and load balancers.
• Practical knowledge of infrastructure discovery protocols and technologies such as SNMP, SSH, WMI, WinRM, PowerShell, REST APIs, or agent‑based discovery.
• Understanding of Windows, Linux, VMware, Hyper‑V, storage, databases, and enterprise infrastructure.
• Good troubleshooting and analytical skills.
• Strong communication and client‑facing skills.

Good to Have

• Exposure to Discovery or CMDB solutions such as BMC Discovery, Device42, Lansweeper, Ivanti Neurons Discovery, Freshservice Discovery, OpenText Discovery, ServiceNow Discovery, or similar tools.
• Basic scripting or automation experience using Python, PowerShell, or Shell scripting.
• Knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Understanding of CMDB, ITIL, or IT Service Management (ITSM) concepts.
• Experience integrating monitoring and discovery solutions with ITSM platforms.