iTero Field Service Support, Cochin

Align Technology, Inc.; Ernakulam; On-site; INR 450,000 - 650,000; Part time

Job summary

Align Technology, Inc. is seeking a Field Service Support professional in Cochin to provide on-site technical support for iTero systems across India. The role involves field visits, training customers, and maintaining strong relationships with dental professionals.

The position requires a Bachelor of Dental Surgery, ability to troubleshoot and communicate effectively with non-technical users, and willingness to travel within APAC-India.

Qualifications

• Bachelor of Dental Surgery (Mandatory)
• Must have good interpersonal skills and the ability to work cross‑functionally.
• Ability to read and interpret documents in English; good written and verbal communication

Responsibilities

• Assist assigned accounts and field team in India.
• Provide daily reports and feedback to the Manager.
• Deliver training and product knowledge for iTero field service activities

Skills

Troubleshooting

Non-technical communication

Windows OS knowledge

Education

Bachelor of Dental Surgery

Job description

iTero Field Service Support, Cochin

Department: Operations

Employment Type: Contract

Location: APAC-India-Field based

Description

About this opportunity

Align Technology is a global medical device company with industry-leading innovative products such as Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Align Technology has always set the bar for leadership and change in our industry by constantly innovating to bring new and better solutions to doctors and their patients. In 1999, Align Technology pioneered the invisible orthodontics market with the introduction of the Invisalign system and by 2001 had manufactured one million unique clear aligners. By combining digital treatment planning and mass-customization, with shape-engineering based on biomechanical principles, we have revolutionized the orthodontic industry. Today, we've helped treat over 5 million patients with the Invisalign system and are driving the evolution in digital dentistry with the iTero Intraoral scanner - helping to modernize today’s practices by replacing physical impressions, taking treatment planning online, and creating the potential to enable and improve almost every type of dental treatment offered.

Location - Cochin

Role expectations

In this role, you will…

Potential absorption, basis performance - into clinical or sales division.

• Work timings (possible visits at 8:30am - 8 PM); 6 days working (Monday to Saturday)
• Instrument to be carried around (10Kgs)
• Essential duties include but are not limited to the following:

Deliver Results

• Responsible for working with assigned accounts and team within the organization.
• Provide all appropriate reporting to Manager including feedback from customers on a Daily report
• Work closely with sales team to develop a high-performance team in India.

Drive the Best Outcomes

• Acquire and maintain detailed knowledge of the company's product-iTero
• Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business
• Co‑operation with co‑colleagues through observation during co‑travel, frequent feedback and the analysis of data
• Evaluate levels of customer, product and systems knowledge via in-field assessment
• Provide appropriate training and field coaching as required.
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling,
• Ensure professional dress code and attitude is maintained at all
• Keep abreast of what competitors are doing; and update Marketing Manager of market intelligence and pulses in the market.
• Be responsible for all quality updates records and customer product feedback for India market.
• Perform other duties as assigned

What we're looking for

In this role, you’ll need …

Technical Qualifications

• The following skills are required:
  • Ability to effectively and systematically trouble‑shoot and qualify issues.
  • Ability to simply and clearly discuss technical issues with non‑technical end users including customers.
  • A good understanding of and ability to troubleshoot MS Windows Operating Systems.

Non-Technical Qualifications

• Must have good interpersonal skills and the ability to work cross‑functionally.
• Ability to focus attention to detail.
• Ability to perform in a fast-paced, highly dynamic environment.
• Dynamic, optimistic, accurate, results oriented, hard‑working, creative.
• Ability to work without constant supervision.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
• Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions are not working. The incumbent should be able to work within a multi‑cultural team and have superior interpersonal skills.

EDUCATION and/or EXPERIENCE

• Bachelor of Dental Surgery (Mandatory)

SKILLS REQUIRED: LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English
• Ability to actively perform both internal and external correspondence.