Sr. Clinical Liaison Specialist, Delhi (DSO)

Align Technology; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

A leading medical equipment firm in Delhi is looking for a Sr. Clinical Liaison Specialist to enhance clinical confidence and sales among dental professionals. The role involves training, reporting to management, and achieving sales targets in a corporate environment. A Bachelor Dental Surgery is required along with experience in training and effective communication skills.

Qualifications

• 5+ years of working experience in a corporate environment.
• Experience in training dentists/orthodontists.
• Experience in training dentists/orthodontists.
• Proficient in English.
• Effective communication and presentation skill.

Responsibilities

• Achieve clinical plans and sales target for DSO in India.
• Train and develop doctors and improve case acceptance.
• Provide reporting to the Clinical Support Manager.
• Collaborate with the India team to develop a high-performance clinical team.

Skills

Effective communication and presentation skill

Proficient in English

Effective communication

Presentation skills

Education

Bachelor Dental Surgery

Job description

Overview

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Role expectations

In this role, you will…

• Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for India or markets responsible for by partnering with sales team to visit customers at DSO (Dental Service Organization) in India, training the doctors with the onboarding and increasing utilization and improving their Clinical confidence with case acceptance within practices, resulting in account growth who need intensive clinical support.
• Responsible for the working with assigned accounts and team within Align Technology (India), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff.
• Provide all appropriate reporting to the Clinical Support Manager, India including feedback from customers on a weekly and monthly report.
• Work closely with co-colleagues to develop a high-performance team in India.

Drive the Best Outcomes

• Provide Product and Clinical Training and knowledge to assigned accounts around various DSOs.
• Provide appropriate training and field coaching as required to all distributors and all external customers and point of contacts or clinic heads at DSOs.
• Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling.
• Ensure professional dress code and attitude is always maintained.
• Keep abreast of what competitors are doing, and update India Marketing Manager of market intelligence and pulses in the market.
• Providing continuous education to staff especially sales and marketing team and training when there is new product launch.
• Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc.
• Be responsible for all quality updates records and customer product feedback for respective Markets.
• Should be open for travelling for North India

Lock in Key Relationships

• Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business.
• Clinical event and speaker management
• Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway.
• Manage to engage speakers to clinical events with pre-event preparation and post-event follow up and report the feedback to India team.

What We're Looking For

In this role, you’ll need …

Requirement / Criteria For The Role

• Graduate in Bachelor Dental Surgery.
• With + years of working experience in a corporate environment
• Experience in training dentists/orthodontists.
• Proficient in English
• Effective communication and presentation skill

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Health Care Provider
• Industries
• Medical Equipment Manufacturing

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