IT & Telecom Infrastructure Engineer

Hutah Technologies; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Hutah Technologies is seeking an IT & Telecom Infrastructure Engineer to lead the setup and ongoing management of call centre IT infrastructure. Responsibilities include configuring LAN/WAN, servers, VMware virtualization, IP PBX/VoIP, SIP trunks, and dialer systems, with a focus on reliable connectivity and call quality.

The role requires hands-on experience with end-to-end call centre deployment, secure networking, and proactive monitoring.

Qualifications

• Strong networking knowledge: TCP/IP, DNS, DHCP, VLANs, VPNs, routers, switches, firewalls.
• Server installation, configuration, and administration experience.
• Hands-on VMware virtualization experience (ESXi, vSphere).
• Practical experience with IP PBX and VoIP technologies.
• Experience configuring SIP trunks and global voice routes.
• Familiarity with call centre dialers and agent phone connectivity.
• Experience managing leased-line internet connections and ISP coordination.
• Troubleshooting SIP, RTP, codecs, latency and voice quality.
• Ability to independently deploy and maintain call centre infrastructure.

Responsibilities

• Design, install, configure, and troubleshoot LAN/WAN networks and security.
• Install and manage Windows/Linux servers and virtual machines.
• Coordinate dedicated internet leased lines, static IPs, redundancy, and failover.
• Install and maintain IP PBX systems, extensions, SIP phones, and VoIP gateways.
• Set up and maintain call centre dialers (predictive, progressive, auto-dial).
• Configure and troubleshoot international SIP trunks, DID numbers, and call routing.
• Oversee end-to-end deployment of call centre infrastructure.
• Monitor performance, call quality, latency, packet loss, and uptime.
• Implement security, access controls, backups, and disaster recovery.
• Resolve hardware/software/network/telephony issues to ensure operations.

Skills

Networking fundamentals

Server installation & admin

VMware virtualization

IP PBX & VoIP

SIP trunks & voice routes

Dialers & agent connectivity

Leased-line internet management

SIP/RTP troubleshooting

Infrastructure deployment

Job description

Job Vacancy: IT & Telecom Infrastructure Engineer Call Centre Setup

Job Title:** IT & Telecom Infrastructure Engineer\

Department:** IT & Technical Support\

Experience:** 5–6 years preferred\

Job Type:** Full-time

Job Description

We are looking for a skilled **IT & Telecom Infrastructure Engineer** with hands‑on experience in setting up, configuring, and maintaining call centre IT infrastructure, networking, servers, VoIP telephony, and dialer systems.

The ideal candidate should have practical knowledge of end‑to‑end call centre setup, including internet connectivity, PBX systems, global SIP trunks, dialers, and VMware virtualization.

Key Responsibilities

• - **Network Infrastructure:** Design, install, configure, and troubleshoot LAN/WAN, routers, switches, firewalls, VLANs, and network security.
• - **Servers & Virtualization:** Install and manage Windows/Linux servers, VMware ESXi, vSphere, and virtual machines.
• - **Internet & Leased Lines:** Coordinate and manage dedicated internet leased lines, ISP connectivity, static IPs, redundancy, and fail‑over.
• - **PBX & VoIP Systems:** Install, configure, and maintain IP PBX systems, extensions, SIP phones, and VoIP gateways.
• - **Dialer Configuration:** Set up and maintain call centre dialers, including predictive, progressive, and auto‑dialing systems.
• - **Global SIP Trunks:** Configure and troubleshoot international SIP trunks, DID numbers, call routing, and voice connectivity.
• - **Call Centre Setup:** Handle end‑to‑end technical infrastructure deployment for new call centre operations.
• - **Monitoring & Troubleshooting:** Monitor network performance, call quality, latency, packet loss, server uptime, and system availability.
• - **Security & Backup:** Implement access controls, backups, disaster recovery, and infrastructure security.
• - **Technical Support:** Resolve hardware, software, network, server, and telephony issues to ensure uninterrupted operations.

### Required Skills

• - Strong knowledge of networking: TCP/IP, DNS, DHCP, VLANs, VPNs, routers, switches, and firewalls.
• - Experience with server installation, configuration, and administration.
• - Hands‑on knowledge of VMware virtualization.
• - Practical experience with IP PBX and VoIP technologies.
• - Experience configuring SIP trunks and global voice routes.
• - Knowledge of call centre dialers and agent phone connectivity.
• - Experience managing leased‑line internet connections and ISP coordination.
• - Troubleshooting skills for SIP, RTP, codecs, latency, and voice quality.
• - Ability to independently deploy and maintain call centre infrastructure.