VOIP Engineer- Support

Allies Business Hub; Mumbai; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Allies Business Hub is seeking a VOIP Engineer to handle client calls, emails, and resolve VoIP and network issues. You will configure PBX for new clients, port numbers, and manage remote installations alongside on-site techs.

Strong experience with Asterisk, Vicidial, GoAutoDial, and Linux is essential. The role requires following SOPs, documenting steps, and working under pressure with strong organizational skills.

Qualifications

• 3+ years of VOIP, Asterisk, Vicidial, GoAuto Dial experience.
• Experience installing and deploying Asterisk-based applications (GoAutoDial, Vicidial, IVR, FreePBX).
• Troubleshooting with Wireshark/Tcpdump and proficiency in MySQL, PHP, Perl, AGI and shell scripts.

Responsibilities

• Answer client calls and emails; resolve VOIP and internet issues; configure PBX for new clients; port numbers.
• Follow SOP, create and track support tickets; escalate if needed.
• Provision and manage VOIP systems; remote installation; IP cameras software.
• Maintain Windows server, Dialer, VoIP, FTP, VPN, firewalls; perform backups.

Skills

3+ years VOIP experience

Asterisk/Vicidial/GoAutoDial

MySQL

PHP

Perl

AGI

Shell scripting

Wireshark/Tcpdump

Linux administration

Windows/Dialer/VoIP servers

Tools

GoAutoDial

Asterisk

Vicidial

CentOS/Linux

VPN/Firewall

Job description

Job Summary

VOIP Engineer- Support VOIP Support Engineer Position Overview: A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with internet, phone service, changes to their phone system as well as configuring pbx for new clients, porting in phone numbers and following up on previous support tickets to ensure all issues are resolved. Candidates must be able to follow SOP, create support tickets, follow through if issue is not resolved right away, and ask for help if there is a road block until client issue is resolved. Extremely well organized must be a self-starter, outside the box thinker be able to work under pressure, keep organized and look for solutions seek out solutions when they hit a roadblock instead of dropping the task and forgetting it. Answer support/general calls from end users and resolve their issue. Provision new phone systems, phones, port numbers. Manage remote installation of internet VoIP service with on-site techs. Install/maintain/upgrade software for IP cameras. Tools that must have experience in Asterisk/Vicidial/GoAuto Dial. VoIP troubleshooting. Maintain Windows server, Dialer, VoIP, FTP Server, WatchGuard, Firewall, VPN, Router Switches, Daily Backup Antivirus IP phone configuration setup. CentOS and general Linux operation. General Skills: Be able to speak write English fluently with little or no accent. Must have high speed internet with at least 10 Mbps connection. Access to a working computer and a quiet place to work. Location: Ahmedabad.

Responsibilities

• Answering client calls, responding to emails to help resolve client issues, either with internet, phone service, changes to their phone system as well as configuring pbx for new clients, porting in phone numbers and following up on previous support tickets to ensure all issues are resolved.
• Candidates must be able to follow SOP, create support tickets, follow through if issue is not resolved right away, and ask for help if there is a road block until client issue is resolved.
• Extremely well organized, must be a self-starter, outside the box thinker, able to work under pressure, keep organized and seek out solutions when roadblocks occur instead of dropping the task.
• Answer support/general calls from end users and resolve their issue.
• Provision new phone systems, phones, port numbers.
• Manage remote installation of internet VoIP service with on-site techs.
• Install/maintain/upgrade software for IP cameras.
• Tools: experience in Asterisk/Vicidial/GoAuto Dial.
• VoIP troubleshooting.
• Maintain Windows server, Dialer, VoIP, FTP Server, WatchGuard, Firewall, VPN, Router Switches.
• Daily backup, antivirus, IP phone configuration setup.
• CentOS and general Linux operation.
• General skills: able to speak and write English fluently with little or no accent.
• Must have high speed internet with at least 10 Mbps connection.
• Access to a working computer and a quiet place to work.

Requirements

• Ideal Candidate must have the following 3+ years of experience with VOIP, Asterisk, Vicidial, GoAuto Dial.
• Experience in installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX and capabilities.
• This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment.
• Must have good troubleshooting skills in using network testing tools such as Wireshark, Tcpdump.
• Experience troubleshooting Vici Dialers and Asterisk would be useful.
• The applicant must be prepared to work outside of core hours to address emergency activity if required.
• Should also know MySQL databases and VoIP.
• Proven track record of deploying Dialers or IVR applications in an enterprise environment.
• Experience in configuring with PRI Card, PRI Gateway, Analog Gateway and PSTN is a must.
• Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts.
• Must be organized and able to document how-to and common troubleshooting steps.
• Competencies/Personal: a self-starter, outside the box thinker, able to work under pressure, keep organized and look for solutions.
• Support Experience with Asterisk, Vicidial.
• Performance measurement: Based on ticket counts resolved, time spent per ticket, responsiveness to daily tasks, proactive attitude, attendance schedule.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.