IT Technical Support Engineer

Rapyuta Robotics; Chennai; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Great team culture

Exposure to diverse technologies and tools

Job summary

A leading company in IT services seeks a Level 2 Engineer in Chennai. The role entails providing technical support, troubleshooting IT issues, and collaborating with teams to enhance processes. Candidates should have a background in IT support with strong knowledge of Windows and Linux environments, along with relevant certifications. Join us to tackle exciting technical challenges in a dynamic team environment.

Qualifications

• 3-5 years of hands-on experience in IT support roles.
• Experience in troubleshooting Windows / Linux-based environments.
• Relevant certifications like CompTIA A+, MCSA preferred.

Responsibilities

• First point of contact for end-users via phone, email, chat.
• Log and categorize support tickets in the ITSM system.
• Diagnose and troubleshoot OS-level issues.

Skills

Troubleshooting

User Support

System Monitoring

Documentation

Automation

Education

Bachelor's degree / Diploma in Computer Science

Tools

Jira

ServiceNow

ManageEngine

Job description

1 week ago Be among the first 25 applicants

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements.

Key Responsibilities:

• First point of contact for end-users via phone, email, chat, or ticketing system
• Log and categorize support tickets in the ITSM system
• Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc
• Provide timely communication and escalate unresolved tickets as needed
• Resolve escalated technical issues requiring advanced troubleshooting
• Support configuration, deployment, and testing of Linux-based applications and services
• Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems
• Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat
• Handle problems involving :
• OS and application errors
• Network configurations
• File permissions, domain policies, and Active Directory
• Coordinate with other IT teams on infrastructure or security-related matters
• Create and maintain technical documentation for recurring issues and solutions
  
  
  

PowerShell & Automation Tasks:

Use PowerShell scripts to automate:

• User account creation, modification, and disabling (Active Directory)
• Bulk password resets and group membership updates
• Software installations and patch deployment
• Log and event analysis for troubleshooting
• Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup)
• Maintain a script repository and ensure scripts follow security and compliance best practices
• Contribute to process automation and system efficiency improvements
  
  
  

Overall Responsibilities:

• Support user onboarding/offboarding: hardware setup, software provisioning, account configuration
• Maintain hardware/software inventory records
• Monitor alerts, system health, and ticket queues to ensure timely resolution
• Update and expand the internal knowledge base with how-to guides and fixes
• Assist in endpoint security compliance (e.g., antivirus, patching)
  
  
  

Requirements


Required Skills and Experience:

Bachelor's degree / Diploma in Computer Science, Information Technology, or a related field.

Relevant certifications preferred (e.g., CompTIA A+, MCSA, , Microsoft 365 Certified)

Experience

• 3-5 years of hands-on experience in IT support roles
• Proven experience in troubleshooting Windows / Linux-based environments
• Exposure to service desk tools like Jira,D365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk
• Experience working in SLA-driven environments and customer support teams
  
  
  

Preferred Certifications (Nice to Have):

Essential / Highly Recommended Certifications

• CompTIA A+
• Foundation-level certification for IT support and troubleshooting
• Covers hardware, software, networking, and security basics
• Microsoft Certified: Modern Desktop Administrator Associate (if still available)
• Focuses on Windows 10/11, Microsoft 365, deployment, and device management
• Previously included exams like MD-100 and MD-101
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Good for understanding basic cloud concepts, especially if you use Azure AD, Intune, or Microsoft 365
  
  
  

Benefits

• Why us?
• Exciting and challenging problems are addressed using wide-ranging technologies and tools.
• Competitive salary
• Great team culture, peers and workplace

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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