Technical Support Associate | Customer Service

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a Customer Support Specialist to provide technical assistance to customers via phone, email, or chat, and to troubleshoot complex issues efficiently. You will collaborate with product and engineering teams, develop and maintain documentation, and continuously improve customer satisfaction through proactive communication and effective problem solving.

This role requires strong analytical skills and the ability to thrive in a fast-paced, target-driven

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Analytical and troubleshooting capability.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough knowledge of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Improve customer satisfaction through clear, effective communication.

Skills

Technical skills

Communication

Problem solving

Prioritization

Customer focus

Team collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.