IT TECHNICAL SUPPORT

Unicorn Infotech Consulting Services; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Unicorn Infotech Consulting Services is seeking an IT Application Support professional in Mumbai. The ideal candidate should have 2-3 years of experience in application support, along with strong communication skills and knowledge in trading applications. Responsibilities include managing problem management processes and providing day-to-day support for trading systems. The role requires willingness to work in shifts and good problem-solving abilities. A positive attitude and adaptability to business demands are essential.

Qualifications

• 2-3 years experience in application support role.
• Excellent communication skills required.
• Strong understanding of trading applications.

Responsibilities

• Support trading applications and related infrastructure.
• Manage Problem Management Process and client coordination.
• Provide day-to-day application support and maintenance.

Skills

Technical support experience

Communication skills

Problem Management

Application support experience

SQL

Unix commands

Scripting languages

Job description

We are seeking an IT Application Support position.

Company: Heckyl Technologies

Experience: 2 to 3 Years

Location: Mumbai

Skill set: IT APPLICATION SUPPORT

Client

• The role will have a high level of interaction with Broking Clients and leading Banks.
• The candidate must have excellent communication skills, a broad knowledge of financial markets and trade lifecycles.
• The candidate should have good experience in database and application support at an investment bank, investment advisor, Broking Industries or associated software vendor and have experience in front, middle, and back office systems.

Position Requirements

• Proactive with excellent communication skills; lively, friendly, sociable personality.
• Strong understanding of trading applications and underlying infrastructure.
• 1-2 years of experience working with Broker, associated software vendors/capital Market.
• Applications administration and support experience.
• Strong troubleshooting and creative problem‑solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems.
• Experience in basic Unix commands and administration; experience in writing basic SQL.
• Experience in some scripting languages like shell and Powershell etc.
• Knowledge of basic Linux and Windows operating system administration.
• Knowledge of IBT product integration in the Broking environment.
• Responsible for the functional integration at application level to cater to the business and regulatory needs.
• UAT support including Planning strategy.
• IT/Technical Business analysis, analyzing Quality‑of‑service (non‑functional) requirements.
• Perform day‑to‑day tasks necessary to execute responsibilities for the office including EOD and BOD process and provide advice and assistance as required.
• Experience and willingness to work in 24x7 shifts.

Key Skills

• Experience in technical support teams
• 3+ years’ experience in hands‑on application support role
• Experienced in Problem and Incident Management
• Excellent interpersonal and communication skills
• Manage and Own the Problem Management Process
• Co‑ordinate with Clients for problem management activities
• Maintain application monitoring, performance and testing
• Provide input to administering and maintaining all production and internal environments
• Provide input to implementation, backup and roll‑back plans
• Maintain good working relationships with internal departments
• Examine potential areas for Service Improvement and raise proposals with Service Manager
• Self‑motivated and highly professional with ability to take ownership and responsibility
• Ability to multi‑task, work under pressure
• Desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive can‑do attitude
• Team player

Note

The optimal candidate will have a minimum of 2-3 years of experience.