IT System and Network Engineer | 1 to 3 years || Noida

YES IT Labs LLC; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

YES IT Labs LLC is seeking a Technical Support Engineer located in Dadri, Uttar Pradesh, India. The role involves installing and configuring client systems, responding to IT support requests, and diagnosing issues related to software, hardware, and networking. Candidates should have a bachelor's degree in Information Technology or Computer Science, along with proven experience in technical support. Strong interpersonal, time management, and communication skills are essential to offer effective solutions that meet client needs.

Qualifications

• Proven work experience as a technical support engineer.
• Knowledge of computer hardware and networking systems.
• Excellent written and verbal communication skills.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Repairing hardware malfunctions, software issues, and networking problems.

Skills

Technical support

Troubleshooting

Time management

Interpersonal skills

Critical thinking

Education

Bachelor’s degree in information technology or computer science

Tools

Web services

API

IP-based protocols

Scripting languages such as Perl

Shell

Job description

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Tracking and managing work records.
• Compiling job reports.

Requirements

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.