IT System Administrator

YouTrip; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

YouTrip in Chennai is seeking an IT System Administrator to set up IT systems, provide technical support, and maintain our office network and assets. The role covers hardware, software, security, and vendor coordination to keep systems up-to-date and secure.

The successful candidate will have a bachelor’s degree in a related field, strong problem-solving skills, and experience with Mac/Windows, SaaS apps, and cloud services. This is an on-site role in India.

Qualifications

• Bachelor’s degree in Computer Science, Networking or related discipline.
• Working knowledge of cloud infrastructure, networking, information security and IT systems.
• Experience supporting hardware and software on Mac and Windows.
• Familiarity with SaaS tools and open-source software is desirable.
• Strong documentation, coordination and communication skills.

Responsibilities

• Install, configure and maintain hardware and software systems including SaaS apps.
• Troubleshoot IT issues and manage the ticketing process for internal users.
• Monitor network performance, security logs and VPN access.
• Onboard new hires: accounts setup and hardware provisioning.
• Train users on new hardware and software; support AV equipment and printers.
• Manage asset lifecycle and inventory records; work with vendors on procurement.

Skills

Cloud infrastructure

Networking

Information security

Mac & Windows support

SaaS tools

Documentation

Vendor coordination

Team collaboration

Communication skills

AWS exposure

Education

Bachelor’s degree in Computer Science / Networking

Tools

Slack

Google Workspace

AWS WorkSpaces

JIRA

Confluence

VPN

CMDB tools

Job description

We Are

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

Job Description - IT System Administrator

We’re looking for a tech-savvy IT System Administrator to join our team and provide IT system setup and technical support to our employees. The IT Administrator will be responsible for setting up IT system infrastructure, troubleshooting and resolving IT-related issues, managing our wired and wireless office network infrastructure, and working with vendors and internal teams to ensure our IT systems are up-to-date and secure. The ideal candidate should have strong problem-solving skills and a thorough understanding of information technology, including hardware, software, networking, and information security.

You Will

• Install, configure, and maintain both hardware and software systems including variety of SaaS based and internal applications, such as Slack, Google Workspace, AWS WorkSpaces, Github, JIRA, Confluence, VPN
• Troubleshoot, and resolve IT-related hardware and software issues reported by internal users, and manage the process of support ticketing
• Monitor network and system performance, including network security and security logs
• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires
• Train users on new hardware and software
• Support audio and video equipment, and printer in office
• Manage the life cycle and purchase forecast of corporate assets to ensure accurate inventory records
• Support working with shared space owner, support the network equipment setup and optimization in the office, troubleshoot issues with the network and ISP vendors
• Work with internal teams or vendors to resolve technical issues
• Support information security audits

Requirements

You Are

• Bachelor’s degree in Computer Science, Networking or other related disciplines.
• Good working knowledge of cloud infrastructure, networking, information security, computer systems, hardware, and software
• Experience supporting hardware and software issues on Mac, and Windows, operating systems
• Working knowledge of networking protocols and setup, such as ethernet, wireless network, TCP/IP, DNS, DHCP, and VPN
• Experience with modern SaaS tools and open-source software is desirable
• Strong written documentation skills (ticket notes, SOPs, runbooks, troubleshooting guides, user guides)
• Strong ability to work collaboratively and communicate effectively with internal and external teams
• Good communication, prioritization, and stakeholder coordination skills
• Basic AWS console/access support exposure will be advantageous
• Familiarity with JQL, Google Apps Script, APIs/webhooks/JSON preferred
• Experience with asset inventory / CMDB tools will be a bonus
• ITIL fundamentals (Incident / Request / Escalation / Problem Management) will be a plus point