IT Administrator, Systems and Support

Script Assist; Ahmedabad District; Hybrid; INR 500,000 - 800,000; Full time

Job summary

Script Assist is seeking an IT Administrator to manage day-to-day internal IT operations in Ahmedabad, India. This hands-on role involves user setup, software support, and troubleshooting issues across systems. Ideal candidates should have experience in IT support, confidence in managing devices, and good organizational skills. Strong knowledge of Microsoft Intune and experience with user onboarding are essential. Join Script Assist to contribute to reliable IT practices in a growing environment.

Qualifications

• Hands-on experience in IT administration, IT support, or systems support.
• Confidence supporting users with day-to-day technical issues.
• Comfort working across laptops, software, access, and internal systems.

Responsibilities

• Support day-to-day internal IT operations.
• Set up laptops, user accounts, and access for new starters.
• Troubleshoot hardware, software, and day-to-day user issues.

Skills

IT administration

User support

Problem solving

Device management

Good written and spoken English

Strong organization

Tools

Microsoft Intune

Microsoft Entra ID (Azure AD)

Google Workspace

Job description

Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform used every day in a regulated environment where accuracy, reliability, and operational discipline matter. We are growing quickly and building out the internal systems, devices, access controls, and day‑to‑day IT support structures that keep the business running smoothly.

The Role

We are hiring an IT Administrator to support the day‑to‑day internal IT operations of the business. This is a practical, hands‑on role for someone who is organised, reliable, technically comfortable, and good at solving problems quickly.

You will help keep the team productive by supporting:

• User setup and onboarding
• Access and permissions
• Laptops and devices
• Software and systems support
• IT hygiene and operational consistency

This is a strong fit for someone who has worked in IT administration, IT support, system administration, desktop support, internal IT operations, or helpdesk and user‑support environments.

What You’ll Do

• Support day‑to‑day internal IT operations
• Set up laptops, user accounts, and access for new starters
• Manage joiners, movers, and leavers across internal systems
• Help maintain user permissions and access controls
• Troubleshoot hardware, software, and day‑to‑day user issues
• Support Microsoft 365, Google Workspace, or similar business systems where relevant
• Keep devices, systems, and IT records organised
• Coordinate with internal teams and external providers when issues need escalation
• Help maintain a clean, reliable internal IT environment as the business grows

What We’re Looking For:

We are looking for someone with:

• Hands‑on experience in IT administration, IT support, or systems support
• Confidence supporting users with day‑to‑day technical issues
• Comfort working across laptops, software, access, and internal systems
• A structured and dependable working style
• Good written and spoken English
• Strong organisation and follow‑through
• Comfort working in a hybrid Ahmedabad‑based role

Added (critical modern IT requirements):

• Hands‑on experience with Microsoft Intune for device management and policy enforcement
• Experience managing identity and access using Microsoft Entra ID (Azure AD)
• Understanding of endpoint security, compliance policies, and device configuration profiles
• Ability to manage device lifecycle through MDM tools
• Basic experience with IT budgeting, vendor coordination, and cost awareness

Helpful experience includes:

• User onboarding and offboarding
• Account provisioning
• Device setup and troubleshooting
• Permissions and access management
• Hardware and software support

Added (to strengthen candidate quality):

• Endpoint and mobile device management (MDM)
• Decurity policies and access governance
• License management and cost optimisation for SaaS tools (e.g. Microsoft 365)
• Working with IT vendors, procurement, and budgeting support

This Role Is Likely a Good Fit If You Have Worked In:

• User support operations
• Office IT and business IT support

This Role Is Probably Not a Fit If Your Experience Is Mainly:

• Pure software development only
• Highly specialist infrastructure roles with no user support
• Non‑technical admin work
• Roles with no hands‑on systems or support responsibility

Apply

Apply if you enjoy practical problem‑solving, keeping systems organised, and supporting teams through reliable day‑to‑day IT administration.