System Administrator

Smartstream; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Smartstream in Mumbai, India, seeks an IT Systems Administrator to manage onboarding, AD/O365, and 2nd‑line support across APAC offices. You will monitor servers, handle capacity planning, and coordinate with vendors for warranty and hardware issues.

The role requires Windows 11/Server 2025 expertise, Microsoft 365 administration, and strong networking skills. Experience with AI tooling for diagnostics and cross‑geography collaboration is a plus.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 4-7 years of IT support and systems administration experience.
• Experience with APAC time zones preferred.
• Certifications such as Microsoft 365, CCNA, or ITIL are advantageous.

Responsibilities

• Manage onboarding, offboarding, access provisioning and AD/O365 administration.
• Provide L2 support to APAC offices and triage escalations with SLA adherence.
• Monitor servers and storage, plan capacity and address perf issues.
• Maintain IT asset inventory and vendor/warranty management.
• Administer Windows Server 2025 environments, patches, firmware, hardware faults.
• Manage office network (LAN, Wi‑Fi, VPN, firewalls) for uptime.
• Leverage AI tools to diagnose recurring issues and automate resolutions.
• Document SOPs and known issues for IT teams.

Skills

Windows 11 Administration

Windows Server 2025

Microsoft 365 Administration

Networking Fundamentals

Escalation Management

AI-driven Troubleshooting

Asset Inventory & Lifecycle

Education

Bachelor's degree in Computer Science or IT

Tools

Intune

SCCM

ServiceNow

Jira Service Management

Freshservice

Azure AD

Okta

VPN appliances

Proxmox

Hyper-V

CrowdStrike

Netskope

Job description

Manage the complete user lifecycle, including onboarding, offboarding, access provisioning, and account modifications across Active Directory, Office 365, and related systems.

Provide L2 technical support to users across APAC offices and manage escalations from local L1 support teams, ensuring timely resolution within defined SLAs.

Monitor servers and storage systems, respond to alerts, plan capacity, and address performance or availability issues proactively.

Administer, patch, and troubleshoot Windows Server 2025 environments, including handling hardware faults, firmware updates, and warranty upgrades with OEM vendors.

Maintain and update the IT asset inventory (hardware, software licenses, peripherals), ensuring accurate records, timely audits, and lifecycle tracking.

Manage and troubleshoot office network infrastructure — LAN, Wi-Fi, switches, routers, firewalls, and VPN — to ensure high uptime and secure connectivity.

Coordinate with vendors and OEMs for warranty renewals, hardware replacements, and RMA processes.

Leverage AI-based tools and automation to diagnose recurring issues, generate resolutions, and improve support efficiency.

Document procedures, known issues, and standard operating procedures for the wider IT team.

Requirements

• Strong hands-on experience with Windows 11 desktop administration and troubleshooting.


• Proficiency with Windows Server 2025 — installation, configuration, Active Directory, Group Policy, DNS, DHCP, and file services.


• Solid working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, licensing, and security).


• Practical experience using AI-based tools (e.g., Copilot, ChatGPT, or similar) to diagnose and resolve system issues.


• Demonstrated ability to manage escalations, prioritize tickets, and communicate clearly with users and stakeholders across geographies.


• Experience maintaining IT asset inventories and coordinating warranty and vendor management.


• Network troubleshooting skills, including TCP/IP, VLANs, Wi-Fi, VPN, and basic firewall administration.

Desirable Skills

• Working knowledge of Azure (Entra ID, Azure AD Connect, Conditional Access, Intune)


• Exposure to AWS


• Experience with hybrid identity and SSO solutions (Okta, Azure AD, ADFS)


• Familiarity with virtualization platforms (Proxmox, Hyper-V)


• Endpoint protection tools (CrowdStrike, Netskope)


• Multi-factor authentication and Conditional Access policy design


• Vulnerability management and patch compliance tools


• Awareness of ISO 27001, SOC 2, or GDPR/DPDP requirements


• Basic understanding of Zero Trust principles

Experience

• 4 - 7 years

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.


• 4-7 years of experience in IT support and systems administration, ideally with regional/APAC exposure.


• Certifications such as Microsoft Certified: Windows Server Hybrid Administrator, MS-102 (Microsoft 365), CCNA, or ITIL Foundation.


• Experience with endpoint management tools (Intune, SCCM) and ticketing systems (ServiceNow, Jira Service Management, or Freshservice).


• Excellent verbal and written communication skills in English; comfort working across APAC time zones.

Equality Statement

Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.