IT Support Specialist

Somewhere; India; Remote; INR 1,061,000 - 2,122,000; Full time

Job summary

Somewhere is seeking a skilled IT Support Specialist for a fully remote role serving US-based clients and internal teams. You will be the first point of contact for troubleshooting, system maintenance, and software/hardware support to ensure smooth IT operations.

We value 2+ years in IT support, solid Windows/macOS/Linux knowledge, cloud services (AWS, Google Cloud, Azure), and strong English/Spanish communication. Portuguese is a plus; contractor-friendly in a fully remote setup.

Qualifications

• 2+ years in IT support, in fast-paced or customer-facing environments.
• Experience supporting international clients remotely is a plus.
• Strong knowledge of Windows, macOS and Linux.
• Familiar with cloud services: AWS, Google Cloud, Azure.
• Experience with IT support tools and ticketing systems.
• Basic networking (TCP/IP, DNS, VPNs).
• Hardware troubleshooting and maintenance.
• Excellent English and Spanish communication; Portuguese a plus.
• Strong problem-solving and independent work skills.
• Customer service excellence in fast-paced settings.

Responsibilities

• Provide first-level technical support to clients and internal teams via email, phone, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Assist with setup, configuration, and maintenance of company IT systems.
• Guide users and provide training on software usage.
• Escalate complex issues to appropriate teams when needed.
• Document issues and resolutions using a ticketing system.
• Support deployment of new software and updates.
• Assist with basic network troubleshooting and server maintenance.
• Track recurring issues to improve system efficiency.

Skills

Windows

macOS

Linux

Cloud services

AWS

Azure

Google Cloud

ITSM tools

Networking basics

Hardware troubleshooting

English

Spanish

Portuguese (plus)

Problem solving

Customer service

Remote support

Ticketing systems

Tools

Remote desktop tools

Ticketing systems

Job description

This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities

• Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
• Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
• User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
• Escalation: Identify complex issues and escalated them to the appropriate team or department when needed.
• Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
• Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
• Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
• Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.

Requirements

• Experience
• 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
• Experience working remotely and supporting international clients is a plus.
• Technical Skills
• Strong knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
• Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
• Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
• Experience with hardware troubleshooting and maintenance.
• Communication Skills
• Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
• Ability to explain complex technical issues to non-technical users.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.
• Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.

Compensation

$1,000 - $2,000 per month, paid in USD depending on experience

Details

• Independent contractor agreement paid 2x monthly
• Client has a desire for long term commitment