IT Support Specialist

Xactly Corp; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive Health and Accidental保险

Tuition Reimbursement

XactlyFit Gym/Fitness Program Reimb.

Free snacks onsite

Generous Employee Referral Program

Free Parking and Subsidized Bus Pass

Wellness program

Job summary

Xactly Corp is seeking an IT Support Specialist to join our Bangalore team and help shape global IT infrastructure and user support across macOS, Windows, and iOS. This role will deliver end-to-end helpdesk services, coordinate cloud apps, and manage security workflows, supporting our worldwide user base from our Bengaluru office.

You will collaborate with global teams to ensure smooth operations, configure devices, and assist with provisioning, asset management, and vendor coordination.

Qualifications

• BE degree in Information Technology or equivalent field.
• 2+ years of desktop support across MacOS/Windows/iOS with VPN and remote access.
• Experience with IT helpdesk ticketing, asset management, and vendor coordination.
• Experience with enterprise cloud/identity tools (Okta, Google Apps, Box, Zoom, Atlassian).
• Basic network administration (LAN/WAN, Wireless, Firewalls) and Linux server maintenance.

Responsibilities

• Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows.
• Provision and maintain IT infrastructure and cloud apps (Google Workspace, Box, Zoom, Okta, Atlassian).
• Manage identity access and security workflows behind the enterprise firewall.
• Oversee asset lifecycle, inventory forecasting, procurement, and vendor coordination.
• Support network operations and VM backup/recovery processes.

Skills

Desktop support (MacOS/Windows/iOS)

Office apps & VPN knowledge

IT helpdesk & asset management

Cloud/identity tools (Okta/Google/Box/

Networking basics & Linux server

Education

BE degree in Information Technology or equivalent

Tools

Google Workspace

Box

Zoom

Okta

Atlassian

Linux server administration

Job description

ABOUT XACTLY

Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.

Job Description

ABOUT XACTLY

Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.

THE OPPORTUNITY – IT Support Specialist

In this role, you will be part of a high-performing team that shapes the future of Global IT Infrastructure and Support Operations. You will collaborate across teams, solve complex challenges, and contribute to delivering high-impact outcomes for internal stakeholders and our global user community, providing critical on-site support for the Bangalore office.

What You’ll Do

• Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance, and Zoom Room conference setups.
• Provision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers.
• Manage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall.
• Oversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions.
• Support network operations (LAN/WAN, Wireless, Firewalls), server patching, vulnerability management, and virtual machine backup/recovery processes.

What You’ll Bring

Must-Have Skills

• BE degree in Information Technology or equivalent field.
• 2+ years of desktop support experience supporting MacOS, Windows, iOS, MS Office, VPN, and remote access technologies.
• Proven experience managing IT helpdesk ticketing systems, asset management workflows, and IT vendor coordination.
• Demonstrated working knowledge of enterprise cloud and identity tools (Okta, Google Apps, Box, Zoom, Atlassian).
• Foundational understanding of network administration (LAN/WAN, Wireless, Firewalls) and Linux server maintenance.

Good-to-Have Skills

• Experience with Mobile Device Management (MDM) platforms, such as Jamf.
• Familiarity with virtual machine (VM) backup, recovery, and security vulnerability tools.
• Technical certifications in network administration, security, or system administration.

WHY XACTLY

Benefits And Perks

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite (if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• Wellness program

OUR VISION

To power the revenue engine of the companies changing the world.

OUR CORE VALUES

Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us