Assistant IT Executive (Hardware & Networking)

SB Ecommerce Solutions; SECTOR 78; On-site; INR 200,000 - 320,000; Full time

Job summary

SB eCommerce Solutions Pvt. Ltd. is seeking an hands-on Assistant IT Executive to support the IT/Tech Executive in setting up, maintaining and managing the complete IT infrastructure of the manufacturing facility in IMT Faridabad.

The role covers hardware, networking, CCTV, biometric access, printers and end-user IT support. The candidate should have practical experience with LAN/Wi‑Fi, switches, routers, structured cabling, backups and cybersecurity policies to ensure seamless operations across

Qualifications

• Diploma or degree in Computer Science, IT or a related field; certifications preferred but practical experience matters more.
• Certifications in Hardware & Networking, CCNA, Microsoft technologies or equivalent are preferred.
• Strong practical experience in a manufacturing IT environment is valued over certification alone.

Responsibilities

• Assist in installation, configuration and maintenance of the factory IT infrastructure.
• Install, configure and troubleshoot desktops, laptops and peripherals.
• Diagnose hardware failures and perform basic RAM/SSD/HDD/SMPS replacements.
• Configure Windows 10/11, drivers and antivirus/endpoint-security applications.
• Manage MS Office 365 and Outlook accounts and related apps.
• Provide daily IT support across departments including Accounts, HR, Admin, Production and Warehouse.
• Configure LAN connectivity and network devices like switches/routers; troubleshoot connectivity issues.
• Install and maintain CCTV/IP cameras, DVR/NVR systems and IP security devices.
• Maintain IT asset registers and documentation for IPs, warranties and access.

Skills

Hardware troubleshooting

LAN networking

TCP/IP

DHCP

DNS

Routers

Switches

Wi‑Fi

RJ45 crimping

Structured cabling

Printers/Scanners

CCTV/IP cameras

Biometric devices

MS Office 365

Outlook

Antivirus software

Remote support

Backup procedures

Windows Server

Active Directory

Cybersecurity

VLANs

ERP/Tally

Education

Diploma in Computer Hardware/Networking

B.Tech/BE

BCA

B.Sc. IT

Tools

ERP/Tally

Job description

About the Role

M/s SB eCommerce Solutions Pvt. Ltd. is looking for a hands-on Assistant IT Executive - Hardware & Networking to support our IT/Tech Executive in setting up, maintaining and managing the complete IT infrastructure of our manufacturing facility at IMT Faridabad. The candidate should have practical experience in computer hardware, networking, LAN/Wi‑Fi, switches and routers, CCTV systems, biometric/access‑control devices, printers, structured cabling and day‑to‑day end‑user IT support.

Key Responsibilities

• Assist the IT/Tech Executive in installation, configuration and maintenance of the factory's complete IT infrastructure.
• Install, configure, troubleshoot and maintain desktops, laptops, monitors and computer peripherals.
• Diagnose hardware failures and carry out basic repair/replacement of RAM, SSD/HDD, SMPS, motherboard components and other peripherals.
• Install and troubleshoot Windows 10/11, drivers, standard business software and antivirus/endpoint-security applications.
• Configure and troubleshoot Microsoft Office/Microsoft 365, Outlook, email accounts and related applications.
• Provide daily IT support to users across Accounts, HR, Administration, Production, Warehouse, Dispatch and other departments.
• Configure and troubleshoot LAN connectivity, TCP/IP, DNS, DHCP and internet connectivity.
• Assist in installation and maintenance of managed/unmanaged switches, routers, firewalls, Wi‑Fi access points and network racks.
• Perform LAN cabling, RJ45 crimping, cable testing, patch‑panel connections and network‑point troubleshooting.
• Assist with basic VLAN and network‑segmentation activities under the guidance of the IT/Tech Executive.
• Monitor internet connectivity and coordinate with ISP/service providers for downtime and connectivity issues.
• Install, configure, monitor and troubleshoot CCTV/IP cameras, DVR/NVR systems and related networking.
• Support biometric attendance machines, access‑control systems and other IP‑based security devices.
• Install and troubleshoot network printers, laser printers, barcode/label printers, scanners and other office/factory peripherals.
• Provide support for barcode scanners and related devices used in warehouse, production and dispatch operations.
• Assist with basic UPS, power‑backup and IT rack monitoring.
• Assist the senior IT person with servers, NAS/storage devices, Active Directory, user accounts, shared folders, permissions and backup systems wherever applicable.
• Perform regular system updates, antivirus checks, patching and preventive maintenance.
• Maintain IT asset registers covering laptops, desktops, monitors, printers, network devices, CCTV equipment, UPS and other IT assets.
• Maintain records of IP addresses, device allocation, serial numbers, warranty/AMC details, passwords/access documentation as authorised by the IT Head, and network diagrams.
• Maintain stock records of IT consumables and spare items such as LAN cables, connectors, adapters, keyboards, mouse devices, SSDs, RAM and printer consumables.
• Coordinate with IT vendors for warranty support, repairs, AMC visits and new installations.
• Assist with data backup and restoration activities as instructed by the IT/Tech Executive.
• Follow the company's cybersecurity, password, data‑backup and access‑control policies.
• Maintain records of IT complaints/issues and document their resolution.
• Perform preventive maintenance of computers, printers and networking equipment according to the maintenance schedule.
• Support installation or shifting of IT infrastructure whenever departments, machines or workstations are relocated.
• Escalate major hardware, networking, cybersecurity or server‑related problems immediately to the IT/Tech Executive.
• Perform other IT infrastructure and technical‑support activities assigned by the reporting manager.

Required Technical Skills

The candidate should have good practical knowledge of computer hardware troubleshooting, Windows 10/11, LAN networking, TCP/IP, DHCP, DNS, routers, switches, Wi‑Fi access points, RJ45 crimping, structured cabling, printers/scanners, CCTV/DVR/NVR/IP cameras, biometric devices, Microsoft Office/Microsoft 365, Outlook, antivirus software, remote‑support tools and basic backup procedures. Basic knowledge of firewalls, VLANs, Active Directory, Windows Server, NAS/storage systems and cybersecurity practices will be an advantage. Experience with barcode/label printers, barcode scanners and ERP/Tally‑user IT support will be preferred for the manufacturing environment.

Educational Qualification

Diploma or Degree in Computer Science, IT or a related field such as BCA, B.Sc. IT, B. Tech/BE, Diploma in Computer Hardware/Networking or equivalent qualification. Candidates having certifications in Hardware & Networking, CCNA, Microsoft technologies or equivalent courses will be preferred; however, strong practical experience is more important than certification alone.