IT Support Executive

Aadyam Consultant; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

Aadyam Consultant is seeking a Software/Application Support professional to handle customer queries and provide basic troubleshooting. The role emphasizes clear communication, accurate ticket updates, and collaboration with senior team members to resolve issues.

The ideal candidate will be patient, a good listener, and able to document problems precisely. Prioritizing tasks and willingness to learn new applications are important for success in this support-focused environment.

Qualifications

• Graduate or undergraduate candidates from any stream can apply.
• Basic understanding of computers and an interest in IT/Application Support will be preferred.
• Technical/IT qualification is not mandatory.

Responsibilities

• Attend incoming customer/user support calls.
• Understand and document user-reported issues.
• Monitor and manage support tickets through the Issue Tracker Portal.
• Review ticket details, screenshots and user remarks.
• Provide basic application troubleshooting and user guidance.
• Update ticket/call status and resolution remarks accurately.
• Follow up on pending issues until closure.
• Coordinate with senior support/technical team members for escalated issues.
• Maintain proper records of all support interactions.
• Assist in preparing daily/monthly support reports and MIS.

Skills

Communication skills

Customer support

Basic IT knowledge

Windows basics

Web browsers basics

Networking basics

Typing skills

Documentation skills

Web-based apps

Willingness to learn

Education

Graduate or undergraduate

No IT degree required

Tools

Issue tracker

Job description

This is a Software/Application Support role and NOT a Software Development role. Programming knowledge is not mandatory.

Role & responsibilities

Key Responsibilities

• Attend incoming customer/user support calls.
• Understand and document user-reported issues.
• Monitor and manage support tickets through the Issue Tracker Portal.
• Review ticket details, screenshots and user remarks.
• Provide basic application troubleshooting and user guidance.
• Update ticket/call status and resolution remarks accurately.
• Follow up on pending issues until closure.
• Coordinate with senior support/technical team members for escalated issues.
• Maintain proper records of all support interactions.
• Assist in preparing daily/monthly support reports and MIS.

Preferred candidate profile :

We are looking for someone who is:

• Patient and polite while dealing with users.
• A good listener with the ability to understand problems clearly.
• Comfortable communicating with customers over the phone.
• Detail-oriented while recording issues and updates.
• Responsible about following up on pending tasks.
• Willing to learn and develop troubleshooting skills.
• Comfortable working in a support-oriented environment.
• Able to identify when an issue can be resolved at the support level and when it needs to be escalated.

Skills Required

• Good communication and interpersonal skills.
• Basic computer knowledge.
• Good logical and analytical thinking.
• Ability to understand and troubleshoot user problems.
• Basic knowledge of Windows and web browsers.
• Basic understanding of Internet and networking concepts.
• Good typing and documentation skills.
• Comfortable working with web-based applications.
• Willingness to learn new applications and processes.

Educational Qualification

• Graduate or undergraduate candidates fromany streamcan apply.
• Candidates with a basic understanding of computers and an interest in IT/Application Support will be preferred.
• Technical/IT qualification isnot mandatory.