System Engineer

Moreyeahs; Indore District; On-site; INR 400,000 - 650,000; Full time

Job summary

Moreyeahs is seeking a System Engineer (L1/L2) for onsite work in Indore. The role requires handling L1/L2 IT support, network, VPN, and Microsoft 365, with a 24/7 rotational roster including weekends. The position is full-time and permanant.

You will work with global users, coordinate with cross-functional teams, and contribute to incident, change, and problem management while maintaining documentation.

Qualifications

• 2-4 years of experience in IT support, system administration, NOC, helpdesk or cloud support.
• Strong understanding of TCP/IP, VLANs, routing, switching, NAT, DNS, DHCP and wireless networking.
• Hands-on experience with Cisco, Fortinet, Sophos, Palo Alto or similar firewalls.
• Exposure to Cisco Meraki or Ubiquiti UniFi is a plus.
• VPN setup and remote access (SSL VPN, IPsec).
• Windows 10/11 and Windows Server administration including Active Directory & Group Policy.
• Microsoft 365 administration and support: Exchange Online, Outlook, Teams, OneDrive and license assignment.
• Azure AD/Entra ID and Intune for identity, access and device management.
• AWS (EC2, VPC, IAM) and basic Azure networking knowledge.
• AWS Cloud Practitioner or Associate certification is a plus.
• Endpoint security, antivirus, MFA and network security best practices.
• Familiar with ITSM or ticketing tools and SLA-based workflows.
• Backup and disaster recovery planning and documentation upkeep.
• Fluent in English with strong written and spoken communication.
• Willing to work 24x7 rotational shifts across time zones.

Responsibilities

• Provide L1/L2 technical support for network, infrastructure, Microsoft 365, Windows, VPN, firewall, and connectivity-related incidents.
• Monitor alerts, respond to tickets within SLAs, and ensure timely resolution or escalation.
• Troubleshoot connectivity, network, VPN, DNS, DHCP, authentication, and endpoint issues.
• Perform incident, request, problem, and change management activities.
• Coordinate with L3, cloud, security, application, and vendor teams for complex issues.
• Provide remote support to global users across time zones.
• Maintain ticket updates, troubleshooting notes, and knowledge-base articles.
• Participate in 24x7/on-call support and planned maintenance.
• Identify recurring issues and contribute to problem management and continuous improvement.

Skills

TCP/IP

VLANs

Routing

Switching

NAT

DNS

DHCP

Wireless networking

Firewall management

VPN

Windows 10/11

Windows Server

Active Directory

Group Policy

Microsoft 365 administration

Azure AD / Entra ID

Intune

AWS (EC2, VPC, IAM)

Azure networking basics

Endpoint security

ITSM / ticketing

Education

Bachelor's degree in computer science, Information Technology, or a related field

CCNA

CCNP

Microsoft Azure Administrator (AZ-104)

Network+

Tools

Cisco

Fortinet

Sophos

Palo Alto

Cisco Meraki

Ubiquiti UniFi

Job description

Job Summary

Please find the job description below- Position: System Engineer (L1& L2). Work Mode: WFO (Indore onsite) Shift: 24/7 rotational roster (including weekends/on call) Job Type: Full Time/ Permanant.

Responsibilities

• Provide L1/L2 technical support for network, infrastructure, Microsoft 365, Windows, VPN, firewall, and connectivity-related incidents and service requests.
• Monitor infrastructure and network alerts, respond to support tickets within defined SLAs, and ensure timely resolution or escalation.
• Troubleshoot and resolve day-to-day connectivity, network, VPN, DNS, DHCP, authentication, and endpoint-related issues.
• Perform incident, request, problem, and change management activities in accordance with defined support processes.
• Coordinate with L3, cloud, security, application, and vendor teams for issues requiring specialized technical assistance.
• Provide remote support to global users and infrastructure environments across multiple time zones.
• Maintain accurate ticket updates, incident documentation, troubleshooting notes, and knowledge-base articles.
• Participate in 24x7/on-call support and planned maintenance activities, based on business requirements.
• Proactively identify recurring issues and contribute to problem management and continuous improvement initiatives.

Requirements

• 2-4 years of experience in IT support, system administration, NOC, helpdesk or cloud support.
• Good understanding of TCP/IP, VLANs, routing, switching, NAT, DNS, DHCP and wireless networking.
• Hands-on experience with Cisco, Fortinet, Sophos, Palo Alto or similar firewalls.
• Exposure to Cisco Meraki or Ubiquiti UniFi is a plus.
• Can set up and troubleshoot VPN and remote access (SSL VPN, IPsec).
• Working knowledge of Windows 10/11 and Windows Server, including Active Directory user and group management and basic Group Policy.
• Microsoft 365 administration and support: Exchange Online, Outlook, Teams, OneDrive and license assignment.
• Working knowledge of Entra ID (Azure AD) and Intune for identity, access and device management.
• Hands-on exposure to AWS (EC2, VPC, IAM, basic networking) and an understanding of basic Azure networking.
• AWS Cloud Practitioner or Associate certification is a plus.
• Experience with endpoint security, antivirus, MFA and network security best practices.
• Familiar with ITSM or ticketing tools, incident management and SLA-based workflows.
• Understand backup and disaster recovery, and keeps infrastructure documentation up to date (diagrams, SOPs, runbooks).
• Fluent in English, with strong written and spoken communication for supporting global users who are not technical.
• Can work independently and prioritise under SLA pressure.
• Willing to work rotational 24/7 shifts across time zones.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• Relevant certifications such as CCNA, CCNP, Microsoft Azure Administrator (AZ-104), Network+, or equivalent are preferred.

Soft Skills

• Excellent troubleshooting and analytical abilities.
• Strong communication and documentation skills.
• Customer-focused with the ability to work independently.
• Willingness to support global users across multiple time zones.