IT Support Engineer-1

Digantara; India; On-site; INR 450,000 - 600,000; Full time

Job summary

Digantara is seeking an IT Support Engineer I to manage day-to-day IT operations and provide technical support for end-user computing and workspace technology.

You will support Windows and Mac laptops, printers and peripherals, troubleshoot WiFi, and manage conference room tech in Bengaluru. Join a lean startup culture with high autonomy and a focus on rapid career growth.

Qualifications

• 1-3 years of experience in IT support or help desk role.
• Strong knowledge of Windows and macOS operating systems
• Experience with printer management and troubleshooting
• Understanding of wireless networking basics
• Experience with hardware and software asset management
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple tasks

Responsibilities

• Manage and support Windows and Mac laptops, including setup, configuration, troubleshooting, and maintenance
• Provide technical support for printers, scanners, and other peripheral devices
• Troubleshoot and resolve WiFi connectivity issues for end users
• Manage meeting room technology, including AV equipment, video conferencing systems, and display screens
• Respond to IT support tickets and requests in a timely manner
• Perform hardware and software installations and upgrades
• Maintain inventory of IT equipment and assets
• Manage hardware and software asset lifecycle including deployment, tracking, and disposal
• Document technical procedures and maintain knowledge base articles

Skills

IT support

Windows

macOS

Printer management

Wireless networking

Asset management

Customer service

Communication

Independent work

Task prioritization

Job description

Digantara is a leadingSpace Surveillance and Intelligencecompany focused on ensuring orbital safety and sustainability. With expertise in space-based detection, tracking, identification, and monitoring, Digantara provides comprehensive domain awareness across all regimes, enabling end-users to gain actionable intelligence on a single platform. At the core of its infrastructure lies a sophisticated integration of hardware and software capabilities aligned with the key principles of situational awareness: perception(data collection), comprehension(data processing), and prediction(analytics). This holistic approach empowers Digantara to monitor all Resident Space Objects(RSOs)in orbit, fostering comprehensive domain awareness.

Why Us:

• Be part of a collaborative and innovative environment where your ideas and skills make a real difference to the entire space realm.

• Push the boundaries with hands-on experience, greater responsibilities, and rapid career advancement.

• Competitive incentives, galvanising workspace, blazing team—pretty much everything you have heard about a startup.

Ideal Candidate:

We are seeking an IT Support Engineer I to manage day-to-day IT operations and provide technical support for end-user computing and workspace technology

Responsibilities:

• Manage and support Windows and Mac laptops, including setup, configuration, troubleshooting, and maintenance

• Provide technical support for printers, scanners, and other peripheral devices

• Troubleshoot and resolveWiFiconnectivity issues for end users

• Manage meeting room technology, including AV equipment, video conferencing systems, and display screens

• Respond to IT support tickets and requestsin a timely manner

• Perform hardware and software installations and upgrades

• Maintain inventory of IT equipment and assets

• Manage hardware and software asset lifecycle including deployment, tracking, and disposal

• Document technical procedures andmaintainknowledge base articles

Qualifications:

• 1-3years of experience in IT support or help desk role

• Strong knowledge of Windows and macOS operating systems

• Experience with printer management and troubleshooting

• Understanding of wireless networking basics

• Experience with hardware and software asset management

• Excellent customer service and communication skills

• Ability to work independently and prioritize multiple task

General Requirements:

• Strong leadership capability with the ability to influence cross-functional stakeholders.

• Comfortable working in a lean startup culture with high autonomy and accountability.

• Ability to communicate effectively with both deep technical teams and senior business stakeholders.

• Willingness to work from the Bengaluru office and collaborate closely with cross-functional teams.

Job Location: Hebbal, Bengaluru