IT Support Engineer

Nippon Data Systems; Ghaziabad District; On-site; INR 320,000 - 520,000; Full time

Job summary

Nippon Data Systems is seeking a dedicated IT Support Engineer to provide technical assistance to clients and internal teams. You will handle first-line support, troubleshoot hardware and software issues, and assist with system administration tasks to ensure smooth IT operations.

The role emphasizes customer-focused problem solving, proactive collaboration with IT colleagues, and maintaining up-to-date knowledge of technology trends to enhance user experience.

Qualifications

• Strong knowledge of IT support principles and practices.
• Troubleshoot hardware and software issues.
• Experience with system administration tasks.
• Familiarity with various operating systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Skills

IT support basics

Troubleshooting

Sysadmin basics

Operating systems

Communication

Teamwork

Job description

We are seeking a dedicated IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills. As an IT Support Engineer, you will be the first point of contact for technical issues and will work to resolve them efficiently and effectively.

Key Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Strong knowledge of IT support principles and practices.
• Proficiency in troubleshooting hardware and software issues.
• Experience with system administration tasks.
• Familiarity with various operating systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.