IT Support Engineer

Nippon Data Systems; Faridabad District; On-site; INR 320,000 - 460,000; Full time

Job summary

Nippon Data Systems is seeking an IT Support Engineer to join our team in Haryana. The role focuses on providing technical assistance to clients and internal staff, handling hardware and software issues, and keeping systems running smoothly.

You will be the first point of contact for incidents, document resolutions in the ticketing system, and collaborate with IT colleagues to improve processes and user experience while staying updated on technology trends.

Qualifications

• Familiar with IT support practices and service delivery.
• Able to diagnose hardware and software problems and provide timely solutions.
• Experience with basic system administration tasks and user account management.
• Good understanding of multiple operating systems and common software applications.

Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Skills

IT support principles

Troubleshooting

System administration

Operating systems

Communication skills

Teamwork

Job description

We are seeking a dedicated IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills. As an IT Support Engineer, you will be the first point of contact for technical issues and will work to resolve them efficiently and effectively.

Key Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Strong knowledge of IT support principles and practices.
• Proficiency in troubleshooting hardware and software issues.
• Experience with system administration tasks.
• Familiarity with various operating systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.