IT Support Engineer

Nippon Data Systems; Delhi; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Nippon Data Systems is seeking an IT Support Engineer in Delhi to join our team. You will be the first point of contact for clients and internal staff, providing technical assistance and resolving issues across hardware and software.

You will document cases, assist with system updates, and collaborate with IT peers to improve support processes. The role requires strong troubleshooting, good communication, and the ability to work independently and in a team, with a focus on delivering timely,

Formación

• Strong knowledge of IT support principles and practices.
• Experience with system administration tasks.
• Familiarity with various operating systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Conocimientos

IT support

Troubleshooting

System administration

Operating systems

Communication skills

Teamwork

Descripción del empleo

We are seeking a dedicated IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and assistance to our clients and internal teams. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent troubleshooting skills. As an IT Support Engineer, you will be the first point of contact for technical issues and will work to resolve them efficiently and effectively.

Key Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in system administration tasks, including user account management and system updates.
• Maintain and manage IT inventory, including hardware and software assets.
• Document and track support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills

• Strong knowledge of IT support principles and practices.
• Proficiency in troubleshooting hardware and software issues.
• Experience with system administration tasks.
• Familiarity with various operating systems and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.