IT Support Engineer

Cai Info India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Cai Info India in Bengaluru is seeking a Local IT engineer to manage desktop, laptop, and mobile device support, software installation, and endpoint management. The role includes onboarding new users, resolving incidents within SLA, and providing IT support for remote and onsite users.

You will coordinate with vendors and internal teams to ensure timely resolution, manage assets, and support various Microsoft products in a dynamic environment.

Responsibilities

• Installation, configuration, imaging endpoints, new user onboarding.
• Managing incidents and requests coming from users and resolve within the SLA.
• Provide IT support for remote users working from home or onsite.
• Support and troubleshooting Hardware Laptop, desktop, printers, mobile devices, etc.
• Knowledge of Domain, Active Directory, DHCP, DNS, etc.
• Endpoint security & Microsoft endpoint management tools.
• Installation and supporting various softwares & tools including Microsoft products used in the environment and constantly evolving applications.
• Email configuration on Desktop/ Laptop/ mobile devices.
• Knowledge on networking, IP address, passive network components, wireless network.
• Liaise with Team or central teams to be able to effectively coordinate and resolve issues.

Job description

A challenging role for a Local IT engineer which involves but not limited to taking care of technical support of desktop, laptop, mobile devices, software installation, troubleshooting, endpoint management, etc. This role also involves vendor coordination, asset inventory/management, coordination with the other teams.

Responsibilities and Duties (hands on experience):

• Installation, configuration, imaging endpoints, new user onboarding.
• Managing incidents and requests coming from users and resolve within the SLA.
• Provide IT support for remote users working from home or onsite.
• Support and troubleshooting Hardware Laptop, desktop, printers, mobile devices, etc.
• Knowledge of Domain, Active Directory, DHCP, DNS, etc.
• Endpoint security & Microsoft endpoint management tools.
• Installation and supporting various softwares & tools including Microsoft products used in the environment and constantly evolving applications.
• Email configuration on Desktop/ Laptop/ mobile devices.
• Knowledge on networking, IP address, passive network components, wireless network.
• Liaise with Team or central teams to be able to effectively coordinate and resolve issues.