IT Support Engineer

Lenskart; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Lenskart seeks an IT Support Engineer to provide end-to-end technical support for plant-level IT systems, including production floor equipment, hardware, network infrastructure, and user devices. You will ensure high system uptime, troubleshoot issues promptly, and maintain compliance across IT standards to support manufacturing operations.

The role involves on-floor presence, on-call support during production, and collaboration with production, maintenance, and quality teams to keep operations

Qualifications

• Bachelor's degree in CS/IT/Electronics or related field.
• 2–5 years IT support experience, preferably in a manufacturing plant.
• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.

Responsibilities

• Provide first- and second-line technical support for desktops, laptops, printers, scanners, and plant terminals.
• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
• Troubleshoot connectivity between OT and IT systems; coordinate installation, updates and patching for plant-critical applications.
• Manage LAN/WAN connectivity, Wi-Fi, switches, CCTV, access control, and IP telephony; coordinate firewall policies with central IT.
• Perform preventive maintenance, maintain asset inventory and AMC records, support IT audits and backups.
• Provide technical guidance to employees and conduct basic training for plant and office staff.
• Coordinate with vendors for servicing, component replacement, and AMC; work with cross-functional teams.

Skills

Windows OS

Active Directory

Networking basics

OT/IT integration

Industrial peripherals

CCTV & access control

Education

Bachelor's Degree in Computer Science/IT/Electronics

Job description

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Key Responsibilities

Technical Support

• Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
• Diagnose and resolve hardware, software, and network issues raised by plant users.
• Install, configure, and maintain Windows OS, industrial applications, and security software.
  

Manufacturing Systems & Applications

• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
• Troubleshoot connectivity between OT (Operational Technology) and IT systems.
• Coordinate installation, updates, and patching for plant-critical applications.
  

Network & Infrastructure

• Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
• Coordinate with central IT for firewall policies and network security.
  

Maintenance & Compliance

• Perform periodic preventive maintenance across plant systems.
• Maintain asset inventory, AMC records, and compliance documentation.
• Support IT audits, data backup, antivirus deployment, and patch compliance.
  

User Support & Training

• Provide technical guidance to employees on system usage, safety, and best practices.
• Conduct basic training sessions for plant and office staff.
  

Vendor & Stakeholder Coordination

• Liaise with vendors for equipment servicing, component replacement, and AMC.
• Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.
  

Required Skills & Competencies

• Strong knowledge of Windows OS, Active Directory, user management.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
• Experience supporting manufacturing environments, OT/IT integration (preferred).
• Hands-on exposure to industrial peripherals, barcode systems, production terminals.
• Familiarity with CCTV, access control, printers, handheld devices.
• Good analytical and troubleshooting capabilities.
• Ability to prioritize and resolve issues under time pressure.
  

Qualifications

• Bachelors Degree in Computer Science, IT, Electronics, or related field.
• 2 to 5 years of IT support experience, preferably in a manufacturing plant.
• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.
  

Work Environment

• On-floor presence required for troubleshooting.
• Rotational on-call support during production schedules.
• Exposure to shift-based maintenance.