System Administrator L0

OptiSol Business Solutions; Chennai; On-site; INR 350,000 - 480,000; Full time

Job summary

OptiSol Business Solutions in Chennai is seeking an IT Support Executive to handle front-end IT support for a 200+ user environment. You will be the first point of contact for end-user IT requests, from password resets to workstation setup and basic troubleshooting.

The role requires good communication in English and Tamil, reliability, and the ability to manage a high ticket volume in Zoho Desk. On-site presence is essential to support devices, access, and conference room setups.

Qualifications

• 0–1 year experience in IT helpdesk or desktop support (freshers with aptitude welcome)
• Bachelor's degree in IT, Computer Science or related field
• Basic know- how of Windows 11, MS Office and enterprise apps
• Good English and Tamil communication skills
• Ability to troubleshoot simple hardware/software issues

Responsibilities

• End-User Support & Ticketing (50%)
• Serve as first point of contact for IT support requests at the Chennai office
• Log, categorize, resolve and close tickets in Zoho Desk
• Set up workstations for new joiners and coordinate device repairs
• Assist with conference room setup and AV support
• Maintain documentation and resolution notes for all tickets
• Escalate complex issues to L1/L2 teams with clear steps to reproduce

Skills

IT helpdesk

Desktop support

English communication

Tamil communication

Ticketing

On-site presence

Education

Bachelor's degree in IT / Computer Science

Tools

Zoho Desk

Active Directory

Endpoint management tools

Job description

We are looking for an IT Support Executive to handlefront-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average dailyon-site users.

This role is the first point of contact for all end-user IT requests — frompassword resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable,responsive, and reliable.
You should be comfortable handling a high volume of requests, updatingtickets promptly, and escalating issues

Key Responsibilities

• End-User Support & Ticketing (50%)
  
• Serve as the first point of contact for all IT supportrequests at the Chennai office
• Handle ticket queue in Zoho Desk — log, categorize, resolve,and close tickets within defined
  
• SLAs
• Resolve common issues: password resets, account unlocks,printer/scanner problems,
  
• connectivity issues, email setup
• Update every ticket with resolution notes before closing —no ticket closed without
  
• documentation
• Escalate unresolved issues to L1/L2 team members with cleardetails of troubleshooting
  
• already done
• B. Workstation & Device Management (25%)
• Set up workstations for new joiners — desk, system,peripherals, software installation, access
  
• verification
• Handle laptop/desktop hardware issues — coordinate withStore team for repairs or
  
• replacement
• Assist with conference room setup, video conferencingequipment, and AV support
• Manage peripheral inventory — keyboards, mice, monitors,cables, adapters
• Support employee offboarding — collect devices, verify assetreturns, update records
• C. Access & Account Support (15%)
• Assist with basic access requests — Wi‑Fi setup, VPNconfiguration, email setup on mobile
  
• devices
• Support access card provisioning and basic onboarding ITtasks under guidance from L1/L2
  
• team
• Maintain a log of all access changes and new joiner setupsfor audit compliance
• D. Office IT & Facility Support (10%)
• Ensure printers, scanners, and shared devices areoperational across all floor areas
• Report and follow up on network or infrastructure issueswith the technical team
• Support basic housekeeping of IT assets — stickering,labelling, organizing IT store
• Assist with any ad-hoc IT tasks assigned by the ITOperations Lead

Required Skills & Experience

• Must Have 0–1 year experience in IT helpdesk, desktop support, orsimilar role (freshers with strong
  aptitude considered)
• Bachelor's degree in IT, Computer Science, or related field
• Basic knowledge of Windows 11, MS Office, email clients, andcommon enterprise applications
• Ability to troubleshoot basic hardware and software issues
• Good communication skills in English and Tamil
• Comfortable handling a high volume of user requests in a fast-paced environment
• Reliable, punctual, and responsive — this role requiresconsistent on-site presence
• Good to have Experience with ticketing systems
• Basic understanding of Active Directory — user accounts,password resets
• Experience with endpoint management tools
• Any IT-related certification or diploma
• This is a front-facing role. The right person must beapproachable, responsive, and dependable:
  
• Responsive — acts on requests quickly, doesn't let ticketssit unattended
• User-friendly — communicates clearly with non-technicalusers without jargon
• Reliable attendance — consistent on-site presence isessential for front-end support
• Documentation habit — updates tickets and records withoutbeing reminded
• Team player — works well with L1/L2 team, escalates cleanly,and follows through

"This Isn'tJust a Career. It's Your Chance to Change the Game."