IT Service / Project Manager

Infosys; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Infosys is seeking candidates with 2-5 years of ITSM experience, preferably in Problem Management, to enhance our Cloud Infrastructure Services. The ideal candidates will need strong communication skills and an ITIL foundation certification is preferred.

Key responsibilities include adopting a customer-centric mindset, collaborating with team members, and understanding the ITIL framework, particularly the Problem Management Process.

Qualifications

• 2-5 years of experience in ITSM, preferably in Problem Management.
• ITIL foundation certification preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Adopt a customer-centric mindset to effectively deal with users.
• Collaborate within teams and across departments.
• Understand ITIL framework, focusing on the Problem Management Process.

Skills

Customer centric mindset

Team-oriented

Communication skills

Education

Master Of Engineering

Master Of Technology

MCA

Bachelor of Engineering

Bachelor Of Technology

BCA

Tools

ServiceNow

Job description

Educational Requirements

• Master Of Engineering
• Master Of Technology
• MCA
• Bachelor of Engineering
• Bachelor Of Technology
• BCA

Service Line

Cloud Infrastructure Services

Responsibilities

• Customer centric mindset and ability to deal with users.
• Team oriented with willingness to collaborate within the team and across departments.
• Understanding of ITIL framework, specifically Problem Management Process.

Technical and Professional Requirements:

• 2-5 years of experience in ITSM(Preferably Problem management).
• ITIL foundation certification preferred.
• Strong communication skills both verbal and written.

Preferred Skills:

• Foundational->Service Management->ITIL
• Technology->Infra_ToolAdministration-ITSM->ServiceNow->ITSM
• Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM