IT Service Desk Analyst II

Teleperformance Spain; Mumbai; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Teleperformance is hiring a technical support professional to assist employees with hardware and software issues. You will diagnose problems, perform troubleshooting, and escalate where needed to maintain smooth IT operations.

The role expects about 1–2 years of practical experience and a foundation from a professional or university degree. The company emphasizes inclusion, employee development, and a balanced work environment across on-site and work-from-home options.

Qualifications

• 1–2 years of practical professional experience in IT support.
• Knowledge base typically acquired from a degree.
• Ability to troubleshoot hardware and software issues.
• Willingness to learn and share best practices.

Responsibilities

• Provide day-to-day technical support for hardware and software.
• Respond to and diagnose user problems, troubleshoot, and escalate.
• Assist in evaluating IT infrastructure and recommending upgrades.

Skills

Technical support

Troubleshooting

Hardware

Software

Education

Bachelor's degree in IT or related field

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.

Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.