IT Service Desk

Tekskills Inc.; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Tekskills is seeking an IT Service Desk Executive to join our team in Pune with 1.5+ years of experience. You will handle incident management, communicate effectively with users, and manage ticketing workflows. This role sits within IT infrastructure services and requires familiarity with ServiceNow and related tools.

The ideal candidate has UG level education and a proven track record in service desk operations, aiming to improve incident resolution times and user satisfaction.

Qualifications

• Experience in IT service desk and incident management.
• UG: Any Graduate or equivalent education.
• Familiarity with ServiceNow and ticketing tools.

Responsibilities

• Handle incident management and communication for IT services.
• Perform IT service desk duties and manage ticketing workflows.
• Support service desk management within IT infrastructure services.

Skills

Incident management

Communication

Service desk

IT infrastructure

Education

UG: Any Graduate

Tools

ServiceNow

Ticketing tools

Job description

Role & responsibilities

Incident Management~ Communication~ IT IS_ Service Desk~ Service Desk Management Experience Required: 4

Role Category: IT Infrastructure Services

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• Company Description:Tekskills is a leading IT company which offers cost effective and quality software solutions and consultancy services. Our service portfolio includes on site project management, IT Infra services, onsite consultancy, Off-shore IT & ITES services, product and application development. Tekskills is an ISO: 9001 certified company and CMM Level 3 certified company.

Tekskills’s headquarters in New Jersey along with the state of the art off-shore development center in Hyderabad, India. Having around 400+ consultants across US working with our premier partners like EMC2 Data domain and Cisco globally, our clientele includes some of the fortune 500 companies

IT Service Desk Executives Service Now, Ticketing Tool Pune 1.5+ Yrs

White Horse Tech HYD