IT Remote Support Engineer (Fresher) | TransAsia Cyberpark, Infopark Phase II, Kochi

GS-IT; Ernakulam; Remote; INR 180,000 - 240,000; Full time

Job summary

GS-IT invites applications for an IT Remote Support Engineer (Fresher) to join our tech support team in Kochi on a full-time on-site basis. You will handle frontline remote troubleshooting, ticket lifecycle management, and user assistance, leveraging Windows OS, hardware knowledge, and networking basics.

The role emphasizes a strong customer-centric mindset, effective communication, and a proactive willingness to learn.

Qualifications

• Degree or Diploma in Information Technology, Computer Science, or a related technical discipline.
• Foundational knowledge of Windows operating systems, computer hardware components, application software, and basic networking principles.
• Good verbal and written English communication skills with a strong customer-centric and service-oriented mindset.
• Solid analytical, troubleshooting, debugging, and problem-solving capabilities in technical support scenarios.
• Strong enthusiasm and willingness to learn new IT tools, operating systems, and enterprise support frameworks.
• Mandatory legal work eligibility in India and physical availability for full-time on-site operations at Kochi.
• Fresh graduates or early-career professionals eager to build a career in information technology support.

Responsibilities

• Provide responsive remote technical support and troubleshooting assistance to end-users across enterprise platforms.
• Diagnose, isolate, and resolve hardware, software, operating system, and basic networking issues efficiently.
• Manage incoming IT support tickets, track incident progress, update logs, and ensure timely resolution within SLA targets.
• Assist users with software installations, account setups, hardware peripherals, and desktop configuration tasks.
• Maintain clear and professional communication with users via remote support channels, email, and ticketing portals.
• Collaborate seamlessly with senior IT engineers, system administrators, and multidisciplinary technology teams.
• Document troubleshooting steps, knowledge base articles, common issue resolutions, and asset inventory records.
• Demonstrate a strong willingness to learn new technologies, adapt to evolving IT environments, and participate in team training.

Skills

Windows OS

PC hardware

Networking basics

English communication

Troubleshooting

Customer service mindset

Education

IT diploma/degree

Tools

Remote desktop tools

Active Directory

Ticketing systems

Cybersecurity basics

Job description

Position Summary:

We are actively seeking an enthusiastic, motivated, and technical IT Remote Support Engineer (Fresher) with foundational knowledge in information technology, computer science, hardware maintenance, and software troubleshooting to join our technology support team on a full-time permanent on-site basis at TransAsia Cyberpark, Infopark Phase II, Kochi. In this critical entry-level technical support role, you will be responsible for providing responsive remote technical assistance, diagnosing hardware and software anomalies, managing IT support tickets, and assisting internal and external users. You will leverage your foundational knowledge of Windows operating systems, PC hardware, application software, and networking principles to deliver uncompromised user productivity, system availability, and operational excellence. This opportunity offers competitive entry-level compensation, structured technical mentorship, and exceptional career growth prospects within a premier regional technology enterprise.

Detailed Job Description:

As an IT Remote Support Engineer (Fresher) supporting our technology operations at TransAsia Cyberpark in Infopark Phase II, Kochi, you will take full operational, tactical, and technical ownership of frontline technical support, remote troubleshooting, ticket lifecycle management, and user assistance. Your day-to-day responsibilities include providing technical support to end-users, diagnosing and resolving hardware and software issues, managing IT support tickets within ticketing systems, assisting users with system configurations and connectivity, maintaining documentation, and collaborating closely with senior system administrators and IT support squads. You will utilize your proactive troubleshooting and analytical problem-solving skills to resolve technical anomalies under structured service level agreements. Furthermore, you will manage application requirements by sending your updated resume via direct email to [e-mail], ensuring strict compliance with the degree or diploma in IT, Computer Science, or related field educational requirements.

Key Responsibilities:

• Provide responsive remote technical support and troubleshooting assistance to end-users across enterprise platforms.


• Diagnose, isolate, and resolve hardware, software, operating system, and basic networking issues efficiently.


• Manage incoming IT support tickets, track incident progress, update logs, and ensure timely resolution within SLA targets.


• Assist users with software installations, account setups, hardware peripherals, and desktop configuration tasks.


• Maintain clear and professional communication with users via remote support channels, email, and ticketing portals.


• Collaborate seamlessly with senior IT engineers, system administrators, and multidisciplinary technology teams.


• Document troubleshooting steps, knowledge base articles, common issue resolutions, and asset inventory records.


• Demonstrate a strong willingness to learn new technologies, adapt to evolving IT environments, and participate in team training.

Required Qualifications & Skills:

• Degree or Diploma in Information Technology, Computer Science, or a related technical discipline.


• Foundational knowledge of Windows operating systems, computer hardware components, application software, and basic networking principles.


• Good verbal and written English communication skills with a strong customer-centric and service-oriented mindset.


• Solid analytical, troubleshooting, debugging, and problem-solving capabilities in technical support scenarios.


• Strong enthusiasm and willingness to learn new IT tools, operating systems, and enterprise support frameworks.


• Excellent interpersonal skills with the ability to work effectively as part of a collaborative team environment.


• Mandatory legal work eligibility in India and physical availability for full-time on-site operations at Kochi.


• Fresh graduates or early-career professionals eager to build a career in information technology support.

Nice-to-Have Skills:

• CompTIA A+, Microsoft Certified: Fundamentals, or similar foundational IT certifications.


• Prior internship or project experience in IT helpdesk support, desktop administration, or technical customer service.


• Basic familiarity with remote desktop support tools, Active Directory user management, and service desk ticketing platforms.


• Understanding of basic cybersecurity awareness, antivirus administration, and data backup practices.

Application Information:

• Recruiter: GS-IT Human Resources & Talent Acquisition Division


• Contact Name: GS-IT Talent Acquisition Team


• Email: [e-mail]


• Phone:


• Company Website:


• Salary/Rate: Market Competitive / Entry-Level Technology Package


• Deadline: Open until filled (Urgent Kochi On-Site Opening)


• Notice Period: Immediate Availability Preferred


• Contract Duration: Permanent / Full-Time On-Site Engagement (TransAsia Cyberpark, Infopark Phase II, Kochi)

Recruitment Pro Tip:

• When applying for this IT Remote Support Engineer (Fresher) position, ensure your resume explicitly highlights your academic projects or coursework in networking and hardware troubleshooting, demonstrates your strong communication skills, and confirms your availability in Kochi.