IT Operations Executive

Startech networks; India; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

StarTech Networks Inc. seeks an IT Operations Executive to lead hands-on IT operations for India and the United States, ensuring reliable systems, secure access, and high-quality user support across regions.

The role requires coordinating with vendors and MSPs, managing cloud and on-prem environments, and enforcing security controls while maintaining SOPs and ITIL processes. Night shift in India with US overlap.

Qualifications

• Hands-on leadership of IT operations across India and US.
• Experience supporting US-based users from India.
• Strong incident, change, and problem management experience.
• Proven ability to drive SLA adherence.
• Experience with ITIL processes and documentation.

Responsibilities

• Lead daily IT operations for India and US users.
• Escalate incidents and outages.
• Ensure SLA adherence for incidents, service requests, and changes.
• Work on cross-functional areas improving IT communications & tools.
• Administer and support cloud, on-prem, and hybrid environments.
• Troubleshoot hardware, OS, applications, printers, and peripherals.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Manage servers, backups, patching, and system health.
• Support office IT setups, onboarding, inventory, and remote workforce tools.
• Guide IT engineers and service desk staff and coordinate with vendors.
• Maintain SOPs, runbooks, and IT documentation; support ITIL processes.

Skills

Leadership

Communication

Ownership mindset

Problem-solving

Incident management

Education

Bachelor’s degree in IT

Tools

Microsoft 365

Active Directory

Azure AD / Entra ID

Azure / AWS

VPN / Firewall

EDR / MDM

Job description

IT Operations Executive– India & USA Operations

India (Primary) Night shift

Remote work set up

Supports USA business hours as required

Role Summary: The IT is responsible for hands‑on leadership of IT operations, ensuring reliable systems, secure access, and high-quality support for users across India and the United States. This role acts as a IT Lead staff and ensures operational excellence across global environments.

Key Responsibilities:

IT Operations & Support:

• Lead daily IT operations for India and US users.
• Act on escalation for incidents and outages.
• Ensure SLA adherence for incidents, service requests, and changes.
• Work on cross-function areas improving IT communications & tools including Intranet, social media, web content aggregation.

Infrastructure & Systems:

• Administer and support cloud, on-prem, and hybrid environments.
• Troubleshooting hardware, OS, application, printer and peripheral issues.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Manage servers, backups, patching, and system health.
• Support office IT setups, onboarding, inventory management (laptops, servers, IT equipment) and remote workforce tools.

Security & Access Management:

• Manage user provisioning, de-provisioning, and role-based access.
• Assist in audits, vulnerability remediation, and incident response.
• Implement and enforce security controls, endpoint protection, and IAM.

End-User Experience:

• Ensure smooth onboarding/offboarding of employees in India and the US.
• Support collaboration tools (Microsoft 365, email, conferencing).
• Drive improvements in user experience and support quality.

Team & Vendor Coordination:

• Guide IT engineers and service desk staff and work with management effectively.
• Coordinate with vendors, ISPs, cloud providers, and MSPs.
• Maintain asset inventory and license tracking.

Documentation & Process:

• Maintain SOPs, runbooks, and IT documentation.
• Support ITIL processes: incident, problem, and change management.
• Standardize tools and configurations across region.s,

Required Qualifications:

Education:

• Bachelor’s degree in IT, Computer Science, or related field.

Experience:

• 5–8+ years in IT operations or infrastructure roles.
• Experience supporting US-based users from India.
• Proven hands‑on troubleshooting and leadership experience.

Technical Skills:

• Windows administration.
• Microsoft 365, Active Directory, Azure AD / Entra ID.
• Cloud platforms (Azure / AWS).
• Networking fundamentals (VPN, firewalls, DNS, DHCP).
• Endpoint & security tools (EDR, MDM, patching).

Soft Skills:

• Strong problem-solving and ownership mindset.
• Clear communication with US stakeholders and remote workforce.
• Ability to work across time zones and handle critical incidents.

Success Metrics:

• Incident resolution time & SLA compliance.
• System availability and stability.
• Security compliance readiness.
• User satisfaction feedback.

Working Model:

• India-based role with scheduled US time-zone overlaps.
• On-call support during critical incidents. A