Information Technology Specialist

HIKINEX; India; Remote; INR 609,000 - 730,000; Part time

Job summary

Hikinex is seeking an IT Specialist to provide reliable, secure technical support for a fully remote workforce. You will handle onboarding/offboarding, administrate Microsoft 365, manage licenses, and maintain accurate records while protecting company systems.

The role involves collaboration with HR, Finance, Operations, and external vendors, ensuring timely access, equipment, and support. A strong emphasis on documentation, security, and process improvement is required.

Qualifications

• 1–2 years of work experience; IT experience is a plus.
• Graduate in any field; no specific tech cert required.
• Excellent written and verbal English.
• Familiar with AI tools and productivity software.
• Strong documentation and organizational skills.
• Remote work readiness and security awareness.
• Experience with onboarding/offboarding and access management.
• Ability to learn unfamiliar tools quickly.

Responsibilities

• Provide day-to-day IT support and troubleshoot employee issues.
• Handle service desk tickets and escalate unresolved ones.
• Onboard, role changes, and offboard employees and contractors.
• Administer Microsoft 365 including Entra ID and Exchange Online.
• Manage SaaS licenses, provisioning, and renewal tracking.
• Maintain inventories of devices, licenses, accounts, and domains.
• Coordinate procurement and deployment of laptops and equipment.
• Apply IT security controls and conduct access reviews.
• Create and update SOPs, knowledge bases, and audit records.
• Prepare updates on tickets, SLA metrics, and risks.
• Coordinate vendor support and optimize license usage.
• Partner with HR/Finance/Operations on workforce changes.
• Provide user training and internal communications on new tools.
• Use AI tools responsibly with verification before implementation.
• Support continuity and incident response with clear status updates.

Skills

IT experience

Onboarding

Documentation

English fluency

Learning ability

Organization

AI tools

Education

Graduate in any field

Tools

ChatGPT

Claude

Job description

The IT Specialist provides reliable, secure, and timely technical support for a fully remote workforce. This hands-on role supports employee technology throughout the full lifecycle, administers business systems and licenses, troubleshoots technical issues, and maintains accurate records and documentation. The specialist works with HR, Finance, Operations, IT colleagues, and external vendors to ensure employees have the access, equipment, and support they need while protecting company systems and data.

Key Responsibilities

• Provide day-to-day IT support by troubleshooting employee issues, completing assigned requests, documenting actions, and following established service standards.
• Handle service desk tickets, prioritize assigned requests based on urgency and impact, meet response and resolution targets, **escalate** unresolved issues, and keep users informed.
• Carry out employee and contractor onboarding, role changes, and offboarding, including accounts, email, licenses, devices, permissions, MFA, and timely access revocation based on approved requests.
• Administer Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.
• Administer company SaaS platforms within authorized access, including user provisioning, role-based permissions, license usage checks, renewal tracking, and vendor support coordination.
• Maintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.
• Coordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.
• Apply approved IT security controls, including least-privilege access, MFA, device compliance, password practices, and data protection; assist with periodic access reviews and report gaps.
• Create, update, and follow SOPs, checklists, knowledge-base articles, and audit records for recurring IT processes and common technical issues.
• Maintain service records and prepare updates on assigned tickets, response and resolution times, recurring issues, license usage, equipment status, risks, and improvement opportunities.
• Coordinate vendor support cases, track renewal information, and flag unused licenses or opportunities to consolidate tools and reduce costs for review by the authorized approver.
• Partner with HR, Finance, Operations, and client-facing teams on workforce changes, payroll or access dependencies, compliance requirements, and client-specific technology needs.
• Provide user guidance, training, and internal communications for new tools, approved system changes, security practices, and recurring support topics.
• Use AI assistants responsibly to accelerate research, documentation, analysis, and repetitive administrative work while independently validating outputs before implementation.
• Support business continuity and incident response by documenting issues and risks, carrying out assigned recovery actions, following escalation paths, and providing clear status updates during outages or security events.

Experience and Skills

• Professional experience: Minimum 1-2 years of work experience in any field is acceptable. IT experience is a plus.
• Interest in IT: Genuinely interested in working in an IT department and learning how business systems, user support, access management, devices, and software operations are handled.
• Education and certifications: Graduate in any field. No specific technical qualification or professional certification is required.
• Learning ability: Able to learn unfamiliar tools and processes quickly, follow instructions carefully, ask appropriate questions, and apply feedback.
• Computer confidence: Comfortable using computers and everyday business applications.
• Organization and ownership: Able to manage multiple requests, prioritize urgent work, maintain accurate records, meet deadlines, and follow issues through to completion.
• Problem solving: Approaches unfamiliar issues calmly, researches possible solutions, checks information before acting, and knows when to elevate.
• Communication: Excellent written and verbal English, with the ability to explain technical matters clearly to non-technical users and communicate professionally with executives, clients, and vendors.
• Judgment and discretion: Trusted to handle administrative access, credentials, employee information, client data, billing information, and other sensitive material responsibly.
• AI tools: Comfortable using ChatGPT, Claude, or similar tools for research and productivity, with sound judgment regarding verification, confidentiality, and safe implementation.

Employment Type: Contract

Compensation: Up to 60K INR/month

Work Schedule: Monday to Friday, night shift aligned with US time zones (8:00 AM-5:00 PM Pacific Time). India Standard Time: 8:30 PM-5:30 AM the next day during Pacific Daylight Time, or 9:30 PM-6:30 AM the next day during Pacific Standard Time. The schedule may be adjusted based on business requirements.

Location: Remote (Work from Home)

Internet Requirements: Minimum 50 Mbps internet speed; a stable wired LAN connection is recommended.

Join Us

Join a growing, fully remote organization where dependable IT support helps employees work effectively and securely. If you enjoy solving technical problems, learning new tools, and helping users, we welcome your application.